Manoj Prasad
New Delhi
Summary
Experienced MIS Analyst with 8 years of total experience, specializing in Excel and SQL, with a basic understanding of Power BI. Strong proficiency in optimizing processes and meeting challenges head-on. Known for completing tasks promptly and efficiently.
Overview
10
10
years of professional experience
Work History
MIS Analyst
Ubiquity Global Services
04.2022 - 03.2024
- Utilized SQL queries to extract and transform data from various sources for reporting and analysis.
- Designed and developed interactive dashboards in Power BI and Data Studio to provide key performance indicators (KPIs) and insights to stakeholders.
- Created insightful reports in Excel for data exploration and communication of findings.
- Enhanced data accuracy by conducting thorough analysis and implementing data validation processes.
- Improved overall data quality through consistent monitoring, review, and cleanup efforts as part of ongoing maintenance activities.
- Planned and designed system improvements to meet changing demands.
MIS Analyst
Kotak Mahindra Bank
04.2021 - 12.2021
- Spearheaded the development and implementation of automated reporting solutions, reducing report generation time by 30%.
- Utilized SQL queries to extract, analyze, and manipulate large datasets from multiple sources to generate accurate financial reports.
- Designed and maintained complex Excel spreadsheets to visualize data trends, forecast financial performance, and identify areas for improvement.
- Collaborated with cross-functional teams to identify key performance indicators (KPIs) and develop customized dashboards using Data Studio.
- Conducted regular audits to ensure data integrity, compliance, and accuracy of financial reports.
- Provided actionable insights and recommendations to senior management based on in-depth analysis of banking data.
Senior Associate Executive
Aegis Global
08.2019 - 07.2020
- Supported the MIS team in generating daily, weekly, and monthly reports using Excel.
- Conducted data validation and verification procedures to ensure the accuracy of financial data.
- Participated in meetings with stakeholders to gather requirements and provide updates on project progress.
Technical Quality Consultant
MattsenKumar Service Pvt Ltd
01.2015 - 06.2019
- Monitored and evaluated agent calls, emails, and chat interactions to ensure adherence to quality standards, company policies, and customer service best practices.
- Developed and maintained performance scorecards to track key metrics and identify areas for agent improvement.
- Provided constructive and actionable feedback to agents through coaching sessions and reports.
- Analyzed quality data to identify trends, generate insightful reports, and recommend process improvements.
- Collaborated with team leads and management to ensure consistent quality standards across the team.
Customer Care Executive
Easy PC Care Pvt Ltd
04.2014 - 12.2014
- Provided exceptional customer service via phone, email, and chat, exceeding customer satisfaction targets by 80%.
- Resolved customer inquiries efficiently, identifying root causes and implementing effective solutions.
- Maintained a positive and professional demeanor, de-escalating conflict situations and building rapport with customers.
- Documented customer interactions accurately and completely within the CRM system.
Education
Bachelor of Science - Electrical and Electronic Engineering
Jawaharlal Nehru Technological University
Kakinada, IndiaSkills
- Microsoft Excel
- SQL Programming
- ETL processes
- Power BI Knowledge
- VBA Scripting
Personal Information
- Father's Name: Dinanath Prasad
- Date of Birth: 10/12/87
- Gender: Male
- Nationality: Indian
Language
Hindi & English
Hobbies and Interests
- Listening Music
- Travelling - Exploring new places
- Online surfing
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
MIS Analyst
Ubiquity Global Services
04.2022 - 03.2024
MIS Analyst
Kotak Mahindra Bank
04.2021 - 12.2021
Senior Associate Executive
Aegis Global
08.2019 - 07.2020
Technical Quality Consultant
MattsenKumar Service Pvt Ltd
01.2015 - 06.2019
Customer Care Executive
Easy PC Care Pvt Ltd
04.2014 - 12.2014
Bachelor of Science - Electrical and Electronic Engineering
Jawaharlal Nehru Technological University
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