Manoj Sivasankaran
Chittur
Summary
I am an experienced professional seeking to advance my engineering skills and achieve new heights in my career, professionally and financially, while contributing to organizational growth. I am an ambitious and self-motivated individual with a strong grasp of concepts and a commitment to performing tasks efficiently.
Overview
4
4
Languages
12
12
years of professional experience
Work History
Service Manager
PVR Wheels
06.2024 - Current
- Oversaw service department operations to deliver exceptional customer service and streamline workflow.
- Managed team of service professionals, guiding and supporting achievement of departmental goals.
- Collaborated with cross-functional teams to improve service offerings and optimise processes.
Works Manager
PVR Wheels
08.2022 - 06.2024
- Led service centre operations, overseeing vehicle servicing and liaising with Royal Enfield authorities to ensure compliance and quality standards.
- Achieved revenue management targets while enhancing team productivity through effective coordination and support.
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Coordinated workflow across departments to optimize production efficiency.
- Mentored team members, fostering skill development and operational excellence.
Floor Supervisor
PVR Wheels
04.2020 - 08.2022
- Oversaw service floor operations, coordinating job allocation and monitoring customer satisfaction metrics to ensure quality service.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new team members in operational procedures and best practices.
- Implemented process improvements that enhanced overall productivity and reduced downtime.
Warranty Incharge
PVR Wheels
07.2018 - 04.2020
- Oversaw warranty processes and allocated parts in compliance with dealership standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Quality Assistant
Neel Auto Private Ltd, JBM Group
02.2017 - 06.2018
- Conducted quality assessments and gauge calibration to improve service delivery through customer engagement.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Collaborated with production teams to identify and resolve quality-related issues promptly.
- Developed and maintained documentation for quality control processes and procedures.
Service Consultant
Intrepid Works
06.2015 - 02.2016
- Delivered customer support and technical advice, enhancing customer satisfaction and service efficiency.
- Facilitated client onboarding processes, ensuring smooth transition and high satisfaction levels.
- Analyzed customer feedback to identify service gaps and enhance overall client experience.
- Developed training materials for new consultants, improving knowledge retention and service delivery efficiency.
Guest Instructor
Govt ITI Malampuzha
05.2014 - 05.2015
- Taught engineering drawing and arithmetic calculations while preparing assessments for students.
- Developed and delivered curriculum for technical courses, enhancing student engagement and understanding.
- Facilitated hands-on training sessions, promoting skill acquisition in practical applications.
- Assessed student performance through evaluations, providing constructive feedback for improvement.
Education
BTech - Mechanical Engineering
University of Calicut
Palakkad, India04-2014
Diploma - Mechanical Engineering
Govt. Polytechnic College
Palakkad04-2011
THSLC - undefined
Technical High School
Chittur03-2008
Skills
Client Relationship Management
Team leadership
Team management
Operational efficiency
Problem-solving
Employee training and development
Multitasking and organization
Technical Documentation
Accomplishments
- Royal Enfield - Super Squad 3.0 - National Level Topper - FS/FQI
- Royal Enfield - Super Squad 3.0 - National Level Best Service Team
- Royal Enfield - Super Squad 4.0 - National Level - Best Service Team
- Royal Enfield - Zonal Level Runners-Up in RE Circle 2.0 & 3.0
Interests
Process-oriented, Automobile Industry, Team Management, Engineering drawings
PROFILE SUMMARY
With a total career spanning 11 years in roles such as Service Consultant, Warranty In-Charge, Floor Supervisor, Works Manager, and currently as Service Manager at a Royal Enfield Dealership. Skilled in engineering drawings and design, with experience in instructing engineering drawing at an Industrial Training Institute. Experienced in diesel engine emissions and performance testing through B.Tech projects. I possess strong learning abilities, an eagerness to enhance my knowledge, and an excellent work ethic under pressure.
PERSONAL DETAILS
- Father’s Name - Sivasankaran T
- Date of Birth - 2 June 1992
- Nationality - Indian
- Religion - Hindu
- Marital status - Single
- Passport no. - J8825570
- Driving License no - 9/6536/2010
- IT Pan No. - FPNPS2987P
- Aadar Card - 7637 1344 4765
DECLARATION
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
Service Manager
PVR Wheels
06.2024 - Current
Works Manager
PVR Wheels
08.2022 - 06.2024
Floor Supervisor
PVR Wheels
04.2020 - 08.2022
Warranty Incharge
PVR Wheels
07.2018 - 04.2020
Quality Assistant
Neel Auto Private Ltd, JBM Group
02.2017 - 06.2018
Service Consultant
Intrepid Works
06.2015 - 02.2016
Guest Instructor
Govt ITI Malampuzha
05.2014 - 05.2015
THSLC - undefined
Technical High School
Diploma - Mechanical Engineering
Govt. Polytechnic College
BTech - Mechanical Engineering
University of Calicut