Manoj S Kowshik

Dynamic and results-driven professional with over 16 years of experience as a QA Test Engineer, QA Lead, Business Analyst, and Technical Solution Manager. Proven track record in extracting and integrating data across multiple platforms, including Salesforce, ServiceNow, and AEM, to drive enhanced outcomes. Expertise in developing comprehensive project documentation such as Epics, Features, User Stories, and Test Plans, while excelling in various testing methodologies including Smoke, Functional, Integration, System Testing, and Regression Testing. Exceptional relationship-building skills foster collaboration among business users, test teams, and development teams, ensuring successful project delivery within tight deadlines.

• Got the appreciation couple of times from client for good work (GE Sr. Manager and Sr. Director), taking responsibilities upfront and handling the team and project better.
• Got the “Rock Star” appreciation from Sutherland for the year 2022.
• Got the appreciation from Sutherland VP for outstanding contribution towards delivering superior customer experience “Digital Wall of the fame.”
• By recognizing my expertise in GE Healthcare application got promoted as Technical Solution Manager.
• Got the appreciation for successfully completed couple of projects with good co-ordination between multiple teams.

PgMP - Program Management

• Understand business objectives, challenges, and opportunities
• Analyze current processes, systems, and large datasets to find inefficiencies
• Identify functional and non-functional requirements for new solutions.
• Conduct interviews, workshops, and meetings with stakeholders
• Preparing slides and confluence pages WRT business use case and criticality.
• Translate business needs into clear, detailed requirements, user stories, and use cases.
• Collaborate with IT/development teams to design solutions that meet requirements.
• Creating features and user stories with all required details and grooming the same to Engineering team in time
• Support testing (User Acceptance Testing - UAT) and implementation
• Facilitate meetings and ensure clear, consistent communication
• Proactively prioritizing the Incidents and Idea created by customers and Regional teams respectively.
• Analyze data to provide insights and support decision-making
• Perform financial analysis, budgeting, and forecasting.
• Coordinating and discussing with UX team for new design proposals for the application
• Working with L3 support team in resolving the incidents and clarifying on their functional and technical doubts WRT application
• Recommend strategies, tools, and process enhancements to increase efficiency and profitability.
• Monitor implemented solutions and conduct post-implementation reviews.

• Gathering High Level requirements during grooming sessions of the project.
• Work closely with various stake holders including TPM’s, TSM’s, Architects and Tech leads to do the impact analysis and ironing out the new requirements.
• Estimate the efforts, resource, and cost for the requirement from verification perspective.
• Design Project plan, Test cases and ensure test case execution in line with the requirement.
• Active participation in test case reviews, design discussions and postproduction monitoring.
• Timely follow ups with team members regarding their progress on the assigned stories.
• Delivering the results successfully to the client and complete the release.
• Deploying API and UI builds whenever requested from DEV team.
• Attending the Kanban calls for High level analysis for the upcoming Features.
• Collaborating with multiple teams to make sure the data readiness before starting the verification cycle.
• Technical and Verification support for L1 and L2 support teams.
• Led the validation effort by working closely with the Product team to ensure all the requirements are met.