Manoj Venugopal
AVP Project Delivery
BANGALORE
Summary
Results-driven AVP -Project Delivery with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Certifications
1
1
Language
Work History
AVP- Project Delivery
6d Technologies
Bangalore
04.2020 - Current
- Project Delivery
- Heading Project Delivery with 70 people, Complex and critical projects delivering using Agile Methodologies
- Responsible for the efficient project operations new product feature, requirement gathering, timeline management, testing & co-ordination with various teams
- Executing critical project design & technical solutions as per client’s various business requirements
- Coordinating with the onsite managers for new deployments & managing hardware/software installations
- Working with:
- Sales & marketing team to develop business and technical analysis and provide product support
- Pre-sales team for RFP/RFQ requirements clarification and responses
- Marketing Team providing technical end-to-end support
- Product Consulting Team to efficiently deliver services after sales
- Ensuring thorough compliance with requirements while determining potential business needs and recommending appropriate new product features
- Presiding over senior management business-level discussions and decision-making sessions during sign-off of technical documents with international clients and Client site meeting to discuss project features & offered necessary technical clarifications, documentation and sign-off
- Major contributions included:
- Enhanced client satisfaction timely and quality project delivery
- Implemented best practices for technical solution operations in the service functions
- Steered initiatives to develop key leaders with the aim of developing second line of leadership within the account
- Handled task delegation, project progress monitoring, best practices implementation and rendering support to the offshore; addressed all aspects of business activities for achieving smooth business operations.
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
Associate Delivery Manager
6d Technologies
Bangalore
04.2016 - 03.2020
- Oversaw employee development program and provided career path opportunities to drive talent advancement and retention efforts.
- Provided responsive customer contact and partnered on new digitalization opportunities.
- Tracked key project milestones and adjusted project plans to meet customer needs.
- Implemented and supported Multiple projects at client site.
- Coordinated and led internal and external site team meetings.
- Managed 4-5 cross-functional projects of medium to high complexity.
- Coordinated communication to impact scope, budget, risk and resources.
Project Manager
6D Technologies
Bangalore
04.2013 - 03.2016
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Team Lead
6d Technologies
Bangalore
03.2010 - 03.2013
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
Sr. Implementation Engineer
6D Technologies
bangalore
03.2008 - 03.2010
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
M.Sc. - Embedded Systems and Digital Design
Manipal University
B.Sc. - Electronics
Calicut University
Skills
Complex project delivery
On time project delivery
Project optimization
Leading projects
Complex delivery coordination
Delivery planning
Project management proficiency
Product delivery
Stakeholder Management
Scrum
Strategy Planning
Customer Facing
OSS/BSS
Devops/Micro services/CICD
Azure/AWS
Jira/Kanban/Confluence
M2M / IOT Platform proficiency
Accomplishments
- TECHNICAL SKILLS
- Well versed knowledge on OSS/BSS
- MVNE-MVNO, M2M-IOT/Connectivity Management Platform expertise
- Experience on Cloud Platforms AWS, Azure
- Experience on CI/CD, Devops, Micro services
- Telecom VAS Products (USSD,SDP,CDP,IVR, CRBT, MCA,VOMS, E-charge, Payment Gateway PCRF)
- Experience in GSM, Diameter Gx, Gy, Sy , MAP, MySQL, Oracle, Sigtran, SIP, LINUX, UNIX
- Knowledge of:
- Jira, Kanban, Confluence
- Microsoft Excel, Project, Visio,
- Deployment, Integration & Support of Multiple telecom products, UAT & Handover
- Designing and preparing integration plans for VAS Subsystem Implementation
- Good knowledge on GSM Call Flow, SMS and Signaling Protocols
- Database installation/administration/ replication of MySQL / Oracle
- Administrative skills on RH Linux, Solaris and basic UNIX scripting knowledge
- LINUX Skills: NFS, FTP Server, LUN Mapping, Swap Expanding, Software Raid, Apache, Security
- Worked on:
- Different types of Servers/ SAN storage from different vendors
- Switches/ Routers
- Deployment knowledge: Hardware/ OS/ Database/ Networking/Integration/Migration/Testing/ Customer Acceptance
- COMPETENCY COVERS - Strategy Planning - Project Management - Delivery Management - On-site/ Off-shore Management - Best practice Methodologies - Risk Management- SCRUM Framework - Resource Management - Stakeholder Management - Customer Centricity & Customer Experience -Team Building & Mentoring - Agile/SCRUM Delivery
- Formulating project plans, defining scope & estimates, tracking project progress, and ensuring implementation of project plans within pre-set budgets and deadlines
- Business requirement gathering and converting it to technical requirements and bridging the gap
- Achieving customer satisfaction by ensuring compliance with service quality norms and building the brand image by exceeding customer expectations.
Certification
Prince 2 Practitioner Certified. Certificate No: GR634025072MV
Additional Information
- Service Providers offer a wide range of service to the subscribers including subscription based and non- subscription based services. SDP supports variety on charging mechanisms, subscription renewal patterns, notifications, types of offers etc. It is capable of managing end-to-end subscription of services with multiple options for creating & offering VAS services, IN services, Bundled packs etc. SDP acts as a single point of charging interface for all third party service providers like content partners, content aggregators and application service providers. Client: Aircel India, Airtel Malawi, Tata Docomo India
Timeline
Certified SCRUM Master
02-2021
Prince 2 Practitioner Certified. Certificate No: GR634025072MV
05-2020
AVP- Project Delivery
6d Technologies
04.2020 - Current
Associate Delivery Manager
6d Technologies
04.2016 - 03.2020
Project Manager
6D Technologies
04.2013 - 03.2016
Team Lead
6d Technologies
03.2010 - 03.2013
Sr. Implementation Engineer
6D Technologies
03.2008 - 03.2010
M.Sc. - Embedded Systems and Digital Design
Manipal University
B.Sc. - Electronics
Calicut University