Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
DECLARATION
Timeline
Generic

MANOJ YADAV

Malur

Summary

Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

3
3
years of professional experience

Work History

Senior Customer Service Representative

IFB Appliances ltd
Bangalore
01.2023 - Current
  • Managed social media and e-commerce department, enhancing brand presence and engagement.
  • Responded to customer inquiries regarding products and services promptly.
  • Provided detailed product information, clarifying features and pricing options.
  • Monitored customer feedback surveys to pinpoint improvement opportunities.
  • Resolved escalated customer complaints efficiently, ensuring satisfaction.
  • Collaborated with Sales, Marketing, and Technical Support departments to streamline processes.
  • Delivered technical support via phone, email, and chat channels.
  • Educated customers on products, pricing, and policies to facilitate issue resolution.

Senior Data Entry Operator

Alpha data works
Bangalore
04.2022 - 12.2023
  • Maintained up-to-date records of all data entries in a database system.
  • Assisted with troubleshooting issues related to data entry operations.
  • Analyzed existing databases to identify areas for improvement or optimization.
  • Generated complex spreadsheets for analysis purposes using advanced formulas and functions.
  • Reviewed incoming documents for accuracy before entering into system.

Education

Associate of Science - Bsc

Sahyadri Degree College
Kolar
05-2020

Associate of Science - PCMB

PUC
Narayana Pu College
03-2016

High School Diploma -

SFS High School
Malur
04-2014

Skills

  • Customer service and support
  • Technical assistance
  • Data management
  • Product expertise

Affiliations

  • Reading books
  • Cricket
  • Carom

Accomplishments

  • Promoted to Senior customer service representative from CSR at IFB in Sep'2024.

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Kannada
Native
Native
Tamil
Elementary (A2)
A2

DECLARATION

I here by declare that all the information above is true and correct.

Place: Bangalore                                                                   Manoj Yadav

Timeline

Senior Customer Service Representative

IFB Appliances ltd
01.2023 - Current

Senior Data Entry Operator

Alpha data works
04.2022 - 12.2023

Associate of Science - Bsc

Sahyadri Degree College

Associate of Science - PCMB

PUC

High School Diploma -

SFS High School

Similar Profiles

CREATE PROFILE
MANOJ YADAV