Manoj G. Bani
Navi Mumbai, Ulwe
Summary
- Total 16 years of work experience in Automobile SERVICE sector in same organization.
- 09 years of experience as a Manager, 06 years with Maruti Suzuki, 03 years with Ashok Leyland.
- Service Manager at Hyundai currently working.
- Works Manager at Maruti Suzuki for 02 years,
- Asst. Works Manager at Maruti Suzuki for 04 years,
- Asst. Works Manager at Ashok leyland for 03 years,
- Senior Service engineer at Ashok leyland for 03 years,
- Service engineer at Ashok leyland for 04 years,
- Multi-tasking Manager well-known for setting benchmarks and creating productive teams.
- Willingness to take on added responsibilities to meet team goals and organization growth.
Overview
17
17
years of professional experience
Work History
Service Manager
Modi Hyundai.
12.2023 - Current
- Daily Monitoring on Load, Labor and Revenue targets.
- Giving technical support to workshop team and customer support to PSF and SMR team.
- Resolving customer complaints in professional and timely manner.
- Negotiating with vendors to secure best prices for parts and supplies.
- Achieve SQI score, icx7 delight, icx7 FOC, SOP ,NPS, SERVICE & BODYSHOP TAT and SDD.
- Implemented strategies to increase DCX, CX and reduce HQ complaints.
- Maintained workshop activities in line with budget requirements.
- Identified areas in need of improvement and developed plans to correct problems.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Works Manager.
Automotive Maruti Suzuki
08.2021 - 10.2023
- Handling the Workshop, Bodyshop, Spare part, SMR and PSF departments.
- BSC, NSC and dealer incentive achievements planning.
- Labour and Load growth yearly projection and planning
- Focus on revenue generation, load growth and work quality.
- Tracking of daily targets, monthly labour and load asking.
- Analysis of repeat jobs, complaints and countermeasure's.
- Reduction in complaints and vehicle holdup.
- Conducting monthly service camps and quarterly customer meets.
- Timely Settlement of warranty claims and insurance claims.
- Control on total outstanding.
- Monitoring and increasing productivity of each departments.
Assistant Works Manager.
Automotive Maruti Suzuki
02.2017 - 07.2021
- Taken transfer from Automotive Ashok Leyland to Automotive Maruti Suzuki.
- Started with the profile of Service advisor, opening jobcards, estimate preparation, online customer (OCAS) approvals and rejections, committed cars delivery, taking IFC, sending escalation matrix , 3rd day followups and customer satisfaction.
- Focus on Labour per car generation, MGA consumptions, Synthetic oil consumption, tyres sale and value added business.
- Also did profile of floor incharge, Allocating cars, diagnose electrical and mechanical issues, raising FTIR, sending warranty and extended warranty parts for claims, coordination with MSIL team.
- Being Asst. Manager worked on productivity of each manpower, Bays, tools and equipments.
- Handled problematic customers, assisted junior service advisors, improved there skills and made them customer centric.
- Negotiated price and service expenses with vendors to increase profit.
Assistant Works Manager.
Automotive Ashok Leyland
03.2014 - 01.2017
- Managed Bodyshop department, documentations, preparation of Leyland truck estimates, claim intimations, Surveyor appointment, labour assessment negotiations and revenue generations.
- Settlement for cashless and non cashless claims, raising VOR for parts, commitment for completion of job and customer satisfaction before delivery.
- Analysis of repeat jobs and countermeasure's.
- Diagnosis of fault in unloading cement in Bulkers, air compressors defects, and PRV valve operations.
- Fabrications of new MS cabin for total loss cases.
- Settlement of total loss and cash loss cases.
Senior Service Engineer.
Automotive Ashok Leyland.
09.2011 - 02.2014
- Worked with senoir mechanics and did tappet settings of 6 cylinder engines, half engine overhaul, synchromesh gear box overhaul, differential backlash setting of crown wheel and pinion gear and clutch finger settings.
- Diagnosis of engine idler bolt drop cases, settlement of Recon engines.
- Breakdown attention and coordination with Leyland engineers.
- Handling critical customers complaints and assuring prompt service.
Service Engineer
Automotive Ashok Leyland.
07.2007 - 08.2011
- Got selected in campus interview conducted by Automotive Leyland division and got the placement.
- Started from technician profile, PDI of trucks, free servicing and paid servicing of trucks.
- Allocation of trucks to technicians, searching of parts from catalogue and giving requisition to spare parts.
- Did fuel trails with drivers on there running routes for less average complaints and resolved their concerns.
- Worked on TAT and floor productivity.
Education
Diploma in Automobile Engineering. - AUTOMOBILE ENGINEERING.
NMVP COLLEGE
TALEGAON, PUNE UNVERCITY.06.2007
Skills
- Heading Workshop, Bodyshop, Spareparts, SMR and PSF departments
- Focus on Revenue growth, load growth,Complaint reductions, BSC-NSC achievements, dealer incentives and team productivity
- Knowledge of EXCELL, POWERPOINT, VLOOKUP AND PIVOT TABLE
- Setting Quarterly targets and making motivational incentive schemes
- Analysis of outstanding payments through ledger reports
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Timeline
Service Manager
Modi Hyundai.
12.2023 - Current
Works Manager.
Automotive Maruti Suzuki
08.2021 - 10.2023
Assistant Works Manager.
Automotive Maruti Suzuki
02.2017 - 07.2021
Assistant Works Manager.
Automotive Ashok Leyland
03.2014 - 01.2017
Senior Service Engineer.
Automotive Ashok Leyland.
09.2011 - 02.2014
Service Engineer
Automotive Ashok Leyland.
07.2007 - 08.2011
Diploma in Automobile Engineering. - AUTOMOBILE ENGINEERING.
NMVP COLLEGE
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