Manoj G. Bani
Navi Mumbai, Ulwe
Summary
- Total 16 years of work experience in Automobile SERVICE sector in same organization.
- 09 years of experience as a Manager, 06 years with Maruti Suzuki, 03 years with Ashok Leyland.
- Service Manager at Hyundai currently working.
- Works Manager at Maruti Suzuki for 02 years,
- Asst. Works Manager at Maruti Suzuki for 04 years,
- Asst. Works Manager at Ashok leyland for 03 years,
- Senior Service engineer at Ashok leyland for 03 years,
- Service engineer at Ashok leyland for 04 years,
- Multi-tasking Manager well-known for setting benchmarks and creating productive teams.
- Willingness to take on added responsibilities to meet team goals and organization growth.
Overview
17
17
years of professional experience
Work History
Service Manager
Modi Hyundai.
12.2023 - Current
- Daily Monitoring on Load, Labor and Revenue targets.
- Giving technical support to workshop team and customer support to PSF and SMR team.
- Resolving customer complaints in professional and timely manner.
- Negotiating with vendors to secure best prices for parts and supplies.
- Achieve SQI score, icx7 delight, icx7 FOC, SOP ,NPS, SERVICE & BODYSHOP TAT and SDD.
- Implemented strategies to increase DCX, CX and reduce HQ complaints.
- Maintained workshop activities in line with budget requirements.
- Identified areas in need of improvement and developed plans to correct problems.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Works Manager.
Automotive Maruti Suzuki
08.2021 - 10.2023
- Handling the Workshop, Bodyshop, Spare part, SMR and PSF departments.
- BSC, NSC and dealer incentive achievements planning.
- Labour and Load growth yearly projection and planning
- Focus on revenue generation, load growth and work quality.
- Tracking of daily targets, monthly labour and load asking.
- Analysis of repeat jobs, complaints and countermeasure's.
- Reduction in complaints and vehicle holdup.
- Conducting monthly service camps and quarterly customer meets.
- Timely Settlement of warranty claims and insurance claims.
- Control on total outstanding.
- Monitoring and increasing productivity of each departments.
Assistant Works Manager.
Automotive Maruti Suzuki
02.2017 - 07.2021
- Taken transfer from Automotive Ashok Leyland to Automotive Maruti Suzuki.
- Started with the profile of Service advisor, opening jobcards, estimate preparation, online customer (OCAS) approvals and rejections, committed cars delivery, taking IFC, sending escalation matrix , 3rd day followups and customer satisfaction.
- Focus on Labour per car generation, MGA consumptions, Synthetic oil consumption, tyres sale and value added business.
- Also did profile of floor incharge, Allocating cars, diagnose electrical and mechanical issues, raising FTIR, sending warranty and extended warranty parts for claims, coordination with MSIL team.
- Being Asst. Manager worked on productivity of each manpower, Bays, tools and equipments.
- Handled problematic customers, assisted junior service advisors, improved there skills and made them customer centric.
- Negotiated price and service expenses with vendors to increase profit.
Assistant Works Manager.
Automotive Ashok Leyland
03.2014 - 01.2017
- Managed Bodyshop department, documentations, preparation of Leyland truck estimates, claim intimations, Surveyor appointment, labour assessment negotiations and revenue generations.
- Settlement for cashless and non cashless claims, raising VOR for parts, commitment for completion of job and customer satisfaction before delivery.
- Analysis of repeat jobs and countermeasure's.
- Diagnosis of fault in unloading cement in Bulkers, air compressors defects, and PRV valve operations.
- Fabrications of new MS cabin for total loss cases.
- Settlement of total loss and cash loss cases.
Senior Service Engineer.
Automotive Ashok Leyland.
09.2011 - 02.2014
- Worked with senoir mechanics and did tappet settings of 6 cylinder engines, half engine overhaul, synchromesh gear box overhaul, differential backlash setting of crown wheel and pinion gear and clutch finger settings.
- Diagnosis of engine idler bolt drop cases, settlement of Recon engines.
- Breakdown attention and coordination with Leyland engineers.
- Handling critical customers complaints and assuring prompt service.
Service Engineer
Automotive Ashok Leyland.
07.2007 - 08.2011
- Got selected in campus interview conducted by Automotive Leyland division and got the placement.
- Started from technician profile, PDI of trucks, free servicing and paid servicing of trucks.
- Allocation of trucks to technicians, searching of parts from catalogue and giving requisition to spare parts.
- Did fuel trails with drivers on there running routes for less average complaints and resolved their concerns.
- Worked on TAT and floor productivity.
Education
Diploma in Automobile Engineering. - AUTOMOBILE ENGINEERING.
NMVP COLLEGE
TALEGAON, PUNE UNVERCITY.06.2007
Skills
- Heading Workshop, Bodyshop, Spareparts, SMR and PSF departments
- Focus on Revenue growth, load growth,Complaint reductions, BSC-NSC achievements, dealer incentives and team productivity
- Knowledge of EXCELL, POWERPOINT, VLOOKUP AND PIVOT TABLE
- Setting Quarterly targets and making motivational incentive schemes
- Analysis of outstanding payments through ledger reports
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Timeline
Service Manager
Modi Hyundai.
12.2023 - Current
Works Manager.
Automotive Maruti Suzuki
08.2021 - 10.2023
Assistant Works Manager.
Automotive Maruti Suzuki
02.2017 - 07.2021
Assistant Works Manager.
Automotive Ashok Leyland
03.2014 - 01.2017
Senior Service Engineer.
Automotive Ashok Leyland.
09.2011 - 02.2014
Service Engineer
Automotive Ashok Leyland.
07.2007 - 08.2011
Diploma in Automobile Engineering. - AUTOMOBILE ENGINEERING.
NMVP COLLEGE
Similar Profiles
Shashank ModiShashank Modi
Articleship Trainee at Modi AssociatesArticleship Trainee at Modi Associates
Tejas SolankiTejas Solanki
Service Advisor at Modi MahindraService Advisor at Modi Mahindra
Sakshi Pandey Sakshi Pandey null
Administrative Coordinator at Modi GraphicsAdministrative Coordinator at Modi Graphics