Mohammed Zakariya Abdul Wahis
Steinbach
Summary
As an experienced aeronautical engineer with a background in customer service on social media platforms, I bring a unique set of skills and passions to the table. With a strong technical foundation, I have developed excellent problem-solving and communication skills that are essential to success in engineering. In addition, my experience in customer service has allowed me to hone my ability to build strong relationships with clients and customers. I am also passionate about cooking, with a keen interest in experimenting with different ingredients and techniques to create delicious and innovative dishes. With a diverse range of skills and interests, I am excited to take on new challenges and opportunities in the engineering or culinary fields.
Overview
5
5
years of professional experience
Work History
Senior Social Media Specialist
Swiggy
Bangalore
04.2022 - 03.2023
- Created social media campaigns and provided effective management for clients.
- Supervised and updated organization's social media accounts and websites, keeping content exciting and fresh.
- Wrote social media content to increase engagement with customers.
- Engaged with and responded to online audience through relevant comments.
- Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
L1 Technical Support Engineer
Hewlett Packard
Bangalore
11.2019 - 04.2022
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Completed root cause analysis on routine and complex problems.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Answered user inquiries to resolve computer software or hardware operation problems.
Business Development Manager
Pazatto delicious Pvt LTD
Bangalore
12.2017 - 10.2019
- Established new customer accounts using negotiation and sales closing abilities.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Hired specialized personnel on temporary bases for projects requiring additional talent or expertise unavailable among permanent staff.
- Made financial and logistics decisions in best interest of company.
- Assessed quality and approved work before releasing to clients.
Education
Commercial Pilot -
Harv's Air Service LTD
Steinbach, MB04.2023
Bachelor of Engineering - Aeronautical
Acharya Institute of Technology
Bangalreo06.2018
High School Diploma -
Indian School Salalah
Salalah, Oman06.2012
Skills
- Computer Proficiency
- Statistical Analysis
- Problem Solving
- Customer Service
- Team Building
- Decision Making
Timeline
Senior Social Media Specialist
Swiggy
04.2022 - 03.2023
L1 Technical Support Engineer
Hewlett Packard
11.2019 - 04.2022
Business Development Manager
Pazatto delicious Pvt LTD
12.2017 - 10.2019
Commercial Pilot -
Harv's Air Service LTD
Bachelor of Engineering - Aeronautical
Acharya Institute of Technology
High School Diploma -
Indian School Salalah
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