Manoj Kumar Sahu
Bhubaneswar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank-branch-manager
ICICI Bank
08.2022 - Current
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Examined customer loan applications for loan approvals and denials.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
Branch Sales Manager
Bandhan Bank
10.2021 - 07.2022
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
- Resolved customer complaints to maintain high level of satisfaction.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
- Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
Personal Banker
HDFC Bank
02.2020 - 10.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Assistant Sales Manager
Axis Bank
11.2016 - 02.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Assisted in the development of annual sales forecasts, providing accurate projections for budgeting purposes.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Conducted daily effective sales huddles with Number-person team to focus on behaviors that would convert to sales.
- Generated sales report to help upper management make effective decisions and sales plans.
Education
MBA - Finance
PGCMS SMIT,Ankushpur
Ankushpur04.2014
BBA - Finance
Disha College of Mgt. And Tech.
Berhampur2012
I Com. - Finance
Junior College
Phulbani05.2009
Skills
- Operations Management
- Audit preparation
- Sales Leadership
- Credit analysis
- Budget Planning
- Cross-selling strategies
- Investment Advisory
- Branch Marketing
- Relationship Management
- Product Training
Certification
AMFI Qualified
IRDAI Qualified
Timeline
Bank-branch-manager
ICICI Bank
08.2022 - Current
Branch Sales Manager
Bandhan Bank
10.2021 - 07.2022
Personal Banker
HDFC Bank
02.2020 - 10.2021
Assistant Sales Manager
Axis Bank
11.2016 - 02.2020
MBA - Finance
PGCMS SMIT,Ankushpur
BBA - Finance
Disha College of Mgt. And Tech.
I Com. - Finance
Junior College
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