Manoj Kumar Yadav
Mumbai
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Siddhivinayak Netting
Mumbai
09.2022 - Current
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Recruited, hired and trained new hires to optimize profitability.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Followed up with clients to gauge product success and promote satisfaction.
- Maintained positive working relationships with retailers and representatives.
- Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
- Communicated with retailers to provide information on promotions and sales.
- Addressed client questions and resolved complaints related to products, services and accounts.
Key Account Manager
Udaan.Com
Mumbai
01.2020 - 07.2022
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Managed the relationship between internal teams and external customers.
- Managed accounts receivable for existing customers by following up on payments due.
- Contacted and developed working relationships with executives and business owners.
- Provided ongoing training and support for team members on topics related to B2B sales processes.
Key Account Sales Manager
Hotel Phoenix International
Mumbai
05.2018 - 11.2019
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored competitor activities within the marketplace to identify potential threats or opportunities.
- Negotiated pricing terms with customers while maintaining profitable margins.
- Presented product solutions to key customers based on their needs and preferences.
- Resolved customer complaints efficiently and effectively in a timely manner.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Account Manager
Hotel Atlas Grand
Mumbai
09.2016 - 01.2018
- Identified customer needs by asking questions and advising on best solutions.
- Managed All Booking received from OTA, Payment As well As Inventory.
- Listened to customer needs to identify and recommend best products and services.
- Provided training and guidance to new Account Managers.
- Maintain all hotel bank records , Expanse sheet , Salary Sheet as well as P&L.
- Monthly Cash & Credit , Debit card Audits.
Account Manager
Hotel Accore Inn
Mumbai
02.2016 - 08.2016
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
Education
B.Com - Commerce
Ramniranjan Jhunjhunwala College
Mumbai03-2014
Skills
- Account Management
- Lead Generation
- Relationship Selling
- Account Development
- Client Relationship Building
- Business Development
- Sales Tactics
- Client Needs Assessment
Languages
Hindi
First Language
Marathi
Upper Intermediate (B2)
B2
English
Elementary (A2)
A2
Timeline
Key Account Manager
Siddhivinayak Netting
09.2022 - Current
Key Account Manager
Udaan.Com
01.2020 - 07.2022
Key Account Sales Manager
Hotel Phoenix International
05.2018 - 11.2019
Account Manager
Hotel Atlas Grand
09.2016 - 01.2018
Account Manager
Hotel Accore Inn
02.2016 - 08.2016
B.Com - Commerce
Ramniranjan Jhunjhunwala College
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