MANOJKUMAR ARAKKAL
AUTOMOBILE
Ottappalam
Summary
With a proven track record at BRD CAR WORLD Ltd, I've excelled in operations management and strategic planning, significantly enhancing service sales and operational efficiency. My expertise in cost control, coupled with exceptional teamwork abilities, has driven success in multiple roles, achieving notable cost reductions and fostering collaborative environments.
Overview
28
28
years of professional experience
Work History
Works Manager
BRD CAR WORLD Ltd ( Maruti Suzuki India Ltd.)
2018.10 - Current
- Examine and analyze current marketing strategies.
- Streamlined communication channels between departments for better collaboration toward common goals.
- Reduced material waste by implementing inventory control systems and conducting regular audits.
- Maximized operational efficiency with strategic planning, resource allocation, and performance management techniques.
- Warranty & Insurance Coordination
- Service Process Optimization & Operations Management
- Profitability & Inventory Management
- Sales Growth & Strategic Planning
- Planning growth of service sales through additional recommendations
Senior Service Advisor
Al Habtoor Motors
2015.01 - 2018.03
- Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Led a team of advisors to consistently achieve monthly performance targets and objectives.
- Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
Workshop In-Charge
Emirates National Oil Company LLC, ENOC
Dubai, UAE
2010.09 - 2014.09
- Continuously evaluated operational procedures for potential improvements in workflow efficiency and cost reduction opportunities.
- Oversaw inventory management systems, maintaining optimal stock levels while minimizing storage costs.
- Enhanced workshop efficiency by implementing streamlined production processes and schedules.
- Improved employee productivity through targeted training initiatives and performance evaluations.
- Enforced health and safety protocols to promote safe working environment.
Senior Service Advisor
Geeyem Chevrolet
2005.08 - 2010.05
Transportation Coordinator
Allmulla Group
2004.07 - 2005.04
Service Advisor
Pozhikkal Car World Cherthala
2003.07 - 2004.04
Service Advisor
Sastha Motors
2001.02 - 2003.03
Service Advisor
Akkara Car Company
1997.05 - 2000.12
Education
Diploma - Automobile Engineering
Govt.polytechnic
Kalamassery 2001.04 -
Skills
Cost reduction
Teamwork
Customer service
Time management
Operations management
Decision-making
Cost analysis and savings
Strategic planning
Cost control
Timeline
Works Manager
BRD CAR WORLD Ltd ( Maruti Suzuki India Ltd.)
2018.10 - Current
Senior Service Advisor
Al Habtoor Motors
2015.01 - 2018.03
Workshop In-Charge
Emirates National Oil Company LLC, ENOC
2010.09 - 2014.09
Senior Service Advisor
Geeyem Chevrolet
2005.08 - 2010.05
Transportation Coordinator
Allmulla Group
2004.07 - 2005.04
Service Advisor
Pozhikkal Car World Cherthala
2003.07 - 2004.04
Diploma - Automobile Engineering
Govt.polytechnic
2001.04 -
Service Advisor
Sastha Motors
2001.02 - 2003.03
Service Advisor
Akkara Car Company
1997.05 - 2000.12