Manojprabhakaran Rangasamy
Summary
Dynamic and detail- oriented Application Support Analyst with 2 plus years of experience providing exceptional client service in a fast- paced environment. Proven expertise in troubleshooting complex software issues and providing user- friendly technical support. Able to quickly acquire new knowledge and develop successful strategies to resolve customer challenges.
Overview
3
3
years of professional experience
Work History
Application Support Analyst
NSEIT Limited
06.2021 - 02.2024
- Reduced downtime by implementing robust monitoring tools that identified potential problems before they became critical.
- Reduced manual workflow by Integrating script in Control -M.
- Created detailed documentation of process flows and configuration changes
- Performed root cause analysis to identify underlying causes of incidents.
- Coordinated with development teams to ensure timely resolution of incidents.
- Assisted in the deployment of new releases into production environment.
- Scheduled testing activities during post market hours.
- Analyzed logs from multiple sources to identify bugs or complications in workflow.
- Debugging the bash Shell Script and fix the issue when there is any processes failure during production hours and modifying the scripts to improve the efficiency of application.
- Maintaining and troubleshooting Linux servers.
- Provided support for production systems and troubleshooted on live market hours with business users, banks, trading members and custodians.
- Run daily application checklists and check for zero error state.
- Performing SOD EOD activities for a day and preparing next day trading.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Used Service-now to track, maintain and update trouble tickets.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Assisted with day-to-day operations , working efficiently and productively with all team members.
- Provided support for web- and client-based applications , file and data feeds and batch processes to prevent impact to business.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
- Streamlined support processes for improved end-user experience and reduced resolution times.
Education
B.E - Electronics And Communication Engineering
Jansons Institute of Technology
Coimbatore, India01.2019
Skills
- Linux
- Oracle SQL
- Performance Optimization
- Disaster Recovery
- IBM-Sanovi
- Control -M
- Solace Replication
- ITIL Framework
- Service-now
- ITRS geneos
Accomplishments
- Have prepared a shell script to reduce the manual activity and also the error caused in manual activity during the pre and post checks carried out during patching.
- Won Bravo award for supporting the DR Live and completing it successfully without any impact on business.
- Have been completely responsible for the replication of files from DC to DR with the help of replicating tool called Solace.
Timeline
Application Support Analyst
NSEIT Limited
06.2021 - 02.2024
B.E - Electronics And Communication Engineering
Jansons Institute of Technology
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