Manoj Gosain

An empowering leader with over 16 years of experience in the P&C insurance industry, managed a diverse team of 250+ colleagues across multiple geographies and handled $8 million in annual revenue. Demonstrated expertise in account management, underwriting, claims, and vendor management for outsourcing business, with a comprehensive understanding of the end-to-end brokering cycle. Setting up offshore (Transitions from US, Canada and Netherlands) businesses, implementing governance frameworks for process optimization, being experienced in robotic process automation (RPA) and business transformation, driving innovation and efficiency in complex operational environments, and leveraging a unique blend of interpersonal, technical, and analytical skills to excel in the Assistant Vice President role.

• Managed a diverse team of 250+ colleagues across multiple geographies, implementing efficient processes and reducing operational costs by 10% annually.
• Successfully managed transitions from multiple geographies, (US, Canada and Netherlands) ensuring adherence to timelines and achieving seamless delivery.
• Implemented governance frameworks that optimized processes, resulting in a significant 10% increase in operational efficiency.
• Leveraged knowledge management expertise to capture and transition both documented and tacit knowledge effectively, improving team performance by 30%.
• Implemented effective business strategies, leading to increased revenue and successful targeting of new processes.
• Implemented performance management systems resulting in an increase in team productivity by 15% and reduction in employee turnover by 10%.
• Successfully handled challenging customers and clients, maintaining excellent customer service and achieving a 100% NPS score for five consecutive years.
• Initiated a mentoring program to improve areas of weakness, resulting in the highest number of promotions in the team year over year.
• Led accuracy improvement projects and RPA implementations, resulting in significant process improvements and cost savings.
• Successfully expanded team sizes and took over new sub-processes, demonstrating effective leadership and management skills.
• Achieved the highest score across the process for the FLM effectiveness survey and maintained a retention rate higher than 90% for three years.
• Recognized as a Pinnacle Award Winner and Super Star for 8 consecutive years for exceeding operational delivery expectations and driving transformation in the team.

EPGM- IIM Calcutta

Father’s name: Mr. Dinesh Singh Gosain

Date of birth: December 11, 1984

Hobbies: Playing Cricket, Listening to Audio Books and Hiking

Passport No   G1988706

Passport Validity: April 19, 2027

Visa    USA (B1/B2)/Canada/Schengen

Visa Validity: July 16, 2029

PLACE:                                                      (Noida)

DATE:                                                         (Manoj Singh Gosain)

I hereby certify that all the Documents are correct and true.

Father's name: Mr. Dinesh Singh Gosain

Date of birth: December 11, 1984

Hobbies: Playing Cricket, Listening to Audio Books and Hiking

Passport and Visa: April 19, 2027 Visa: Yes (USA (B1/B2), Canada & Schengen) Visa Validity: July 16, 2029

PLACE: (Noida)

DATE: (Manoj Singh Gosain)