Manoj Singh Thakur
Hyderabad
Summary
Seasoned Product Specialist with over a decade at Dell Technologies, demonstrating exceptional skills in customer engagement and technical support. Excelled in enterprise sales, achieving a 145% increase in sales participation. Renowned for outstanding interpersonal skills and high technical acumen, significantly enhancing partner relationships and business development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Specialist
Dell Technologies
Hyderabad
02.2022 - Current
- 9 years of domain experience in account/partner management, business development, and driving enterprise sales through the team, while helping the team with solutions required for customers.
- (P&L: 16M annually)
- Enterprise infrastructure discussion with the customers' technical team, as well as with decision makers, until it is closed by taking ownership from the beginning.
- Improved Sales participation by 145% YoY making it the Best Enterprise site
- Successfully training to ISR's on basic talking points which helps to generate leads
- Analyze SFDC and PowerBI Reports to plan and execute activities for Pipeline Generation and Closure
- Recognized by the business for able to get enterprise mix from single to double digit, YoY growth 16%
- Marketing in IT Hardware
- Software/Cloud and Services
- Spent 9+ years in Dell Technologies ecosystem catering to Datacenter solutions as Partner/Business Development Manager
- Technical Advisor for Dell Apex cloud solutions
- Possess strong experience in client/partner relationship management
- Collaborating with various business units being a customer Trusted Advisor
EMEA Channel Sales Account Manager
Dell Technologies
Hyderabad
08.2018 - 02.2022
- Managing account relationship and cross/up sell by selling Dell's range of products and services using outbound calling, consultative and influencing selling techniques
- (P&L: 18.5M annually)
- Handling high spent Dell Enterprise accounts with an average portfolio of 3-5M / Half yearly with a specific focus on ISG.
- Helped customers on various projects planning and routine systems configuration issues to meet their business needs
- Helping partners and IT Managers to create solutions for their Client’s Datacenter and Educating them on route to market strategies and constant business updates.
- Strategic account planning to move the partner to the next tier.
- Have delivered more than 100% target growth consecutively for FY21 and FY22.
- Had been apart of TSR-DP(Technical Pre-Sales Rep Development Program) program and successfully completed.
- Driving ISG pipeline for the team by having one on ones with team members and helping them with the solution and Deal closures.
- Coaching new hires on Basic ISG Trainings.
Technical Support Executive
Dell Technologies
Hyderabad
01.2016 - 08.2018
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in a clear, courteous and straightforward manner
- Acted as a subject matter expert and also led a team of 24 employees and managed for a short time
Technical Support Executive
WIPRO-HP
Hyderabad
07.2014 - 12.2015
- Installed software, modified and repaired hardware and resolved technical issues
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in a clear, courteous and straightforward manner
Education
Some College (No Degree) - BCom
Vijetha Degree College
HyderabadHigher Secondary -
V.M.V Jr.College
Hyderabad01-2010
High School -
Kings High School
01-2008
Skills
- Product training
- High technical skills
- Sales support
- Customer engagement
- Outstanding interpersonal skills
Accomplishments
- Recognized by Inspire Awards for almost every quarter.
- Awarded Best sales account manager for 9 quarters.
- Awarded Best Inside Product Specialist for Q2FY21, Q3FY21.
- Over-achievement of targets.
References
- Rishabh Agarwal, Reporting Manager - Dell Technologies, rishabh_aggarwal@dell.com, (+91) 9885090486
- Shiva Kumar B, Storage Specialist - Dell Technologies, shiva_b_kumar@dell.com, (+91) 9703491555
- Sunveer Colin, Merchandising - Dell Technologies, sunveer_colin_dsilva@dell.com, (+91) 9000155099
Certification
- Dell Technologies ISM V5 Certified
Timeline
Product Specialist
Dell Technologies
02.2022 - Current
EMEA Channel Sales Account Manager
Dell Technologies
08.2018 - 02.2022
Technical Support Executive
Dell Technologies
01.2016 - 08.2018
Technical Support Executive
WIPRO-HP
07.2014 - 12.2015
Some College (No Degree) - BCom
Vijetha Degree College
Higher Secondary -
V.M.V Jr.College
High School -
Kings High School
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