Manonmani R
Coimbatore
Summary
Results-oriented Telecaller Officer with proven success at HDFC Bank Limited, excelling in recovery portfolio management and enhancing branch profitability. Skilled in customer relationship management and field team oversight, demonstrating exceptional problem-solving abilities. Proficient in Microsoft Office, consistently achieving targets while maintaining high professionalism in customer interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecaller Officer, Cc-collection
HDFC bank limited
Coimbatore
12.2023 - Current
- Current handling recovery portfolio BKT180+ above, with a stock value of 7.50 crores, handling 4 agencies for the locations of Dharmapuri, Selam, and Thirupure Spokes.
- Recovering delinquency of the assigned region from write-off provisioning and being responsible for making branch profitability.
- Managing and reviewing the field team to achieve targets.
- Show the highest level of professionalism, display good negotiation skills, and handle customer complaints/queries tactfully.
- Coordinate with external agencies and derive the field activities. Traced the new details for contactable customers and get back to customers who are contactable. Overall Regional Level Collection MIS Publishing.
- Trace the new details for contactable customers and get back to customers who are contactable. Overall, publish the Regional Level Collection MIS.
Telecaller Officer, Cc-collection
HDB FINANCE
Coimbatore
10.2022 - 12.2023
- Recovered delinquency in assigned region, enhancing branch profitability from write-off provisioning.
- Managed and reviewed field team performance to meet/exceed targets.
- Demonstrated professionalism while resolving customer complaints and inquiries effectively.
- Coordinated with external agencies to optimize field activities and outreach efforts.
- Identified and traced contactable customers, ensuring timely follow-ups.
- Compiled and published Regional Level Collection Management Information System (MIS) reports.
Education
B.COM - Professional accounting
KONGUNADU ARTS AND SCIENCE COLLEGE
COIMBATORE01.2021
HSC -
THAMBU HIGHER SECONDARY SCHOOL
KARAMADAI01.2018
SSLC -
THAMBU HIGHER SECONDARY SCHOOL
KARAMADAI01.2016
Skills
- Microsoft office
- TALLY ERP 9
- C
- Customer relationship management
- Field team management
- Call center operations
- Customer service
- Time management
- Team building
- Problem solving
Languages
- Tamil
- English
Certification
- DRA-ExamCertified for Debt Recovery
Hobbies and Interests
- Drawing
- Carom
Activities
Active participation in NSS during college days.
Personal Information
- Father's Name: Rajendran P
- Date of Birth: 19/12/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above mentioned details are true to the best of my knowledge.
Timeline
Telecaller Officer, Cc-collection
HDFC bank limited
12.2023 - Current
Telecaller Officer, Cc-collection
HDB FINANCE
10.2022 - 12.2023
B.COM - Professional accounting
KONGUNADU ARTS AND SCIENCE COLLEGE
HSC -
THAMBU HIGHER SECONDARY SCHOOL
SSLC -
THAMBU HIGHER SECONDARY SCHOOL
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
SAHITYA CHAND THAKURSAHITYA CHAND THAKUR
Senior Manager, Relationship Management at HDFC Bank LimitedSenior Manager, Relationship Management at HDFC Bank Limited
Minal MadaanMinal Madaan
Personal Banker at HDFC Bank LimitedPersonal Banker at HDFC Bank Limited
DHANASEKARAN RAJUDHANASEKARAN RAJU
IT Project Manager at DXC TechnologyIT Project Manager at DXC Technology
Kumar ThangavelKumar Thangavel
Technical Lead at AppViewXTechnical Lead at AppViewX