Manoranjan Hemam
Senior Customer Experience(Customer And Logistics)
CHENNAI,Manipur
Summary
I am looking for positions that can enhance my skill and potential to serve and manage the best of the service that I have acquired through my earlier working experiences. In growing life to strive for potential carrier sustenance for the future in the profession that I have chosen and looking forward for a positive response in the service with satisfactory in turn for the same growth and learning its proficiency.
Overview
7
7
years of professional experience
Work History
Senior Associate
Flinto Learning Solution Pvt.Ltd
Chennai, Tamil Nadu
11.2016 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Pitching for time to time Offer and Renewal of the available subscriptions
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Scheduled pickups and deliveries to maintain smooth operations
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
- Provided primary customer support to internal and external customers in fast-paced environment
- Plan and monitored to reduce cancellation ratio to certain number (10-20%)
- Vendor management with different partner.
Web Sales Officer
Chola MS General Insurance Company
Chennai, Tamil Nadu
08.2015 - 12.2015
- Generated sales by recommending policies and add-ons
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts
- Major leads were provided by Car Dekho and Car Wale and converting them into Sales and achieving the provided targets.
Customer Care Online Sales Executive
Matrimony.com Ltd
Chennai, Tamil Nadu
09.2014 - 05.2015
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Exceeded established sales goals and increased client retention
- Performed cold-calling and follow-ups with leads to secure new revenue
- Convincing the customer through phone calls or Chat to purchase the various subscription available with the company.
Education
Bachelor of Science - General Studies, Physics,Chemistry and Computer Science
Moirang College
Intermediate - Physics,Chemistry,Computer Science
Temple Of Learning - Canchipur
Skills
Relationship building and term managementundefined
Accomplishments
- Done certificate course in office automation and internet from AISECT
- Permanent Address
- Moirang Phiwangbam Leikai,Moirang
- P.O.&P.S.-Moirang
- State: Manipur District-Bishnupur
- Moirang-795133
- Languages
- Manipuri
- English
- Hindi
Timeline
Senior Associate
Flinto Learning Solution Pvt.Ltd
11.2016 - Current
Web Sales Officer
Chola MS General Insurance Company
08.2015 - 12.2015
Customer Care Online Sales Executive
Matrimony.com Ltd
09.2014 - 05.2015
Bachelor of Science - General Studies, Physics,Chemistry and Computer Science
Moirang College
Intermediate - Physics,Chemistry,Computer Science
Temple Of Learning - Canchipur
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