Manotosh Mondal
Claims Manager
Nadia
Summary
Skilled in navigating complex claims processes with focus on customer satisfaction and resolution. Demonstrated ability to communicate effectively, build relationships, and solve problems creatively. Proven track record of working collaboratively in team settings and adapting to new challenges with resilience and resourcefulness.
Overview
11
11
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager of motor OD Claims
IFFCO TOKIO GENERAL INSURANCE CO LTD
09.2014 - Current
- Inspection of accidental vehicle.
- Making preliminary report for approval of competent authority.
- Preparing Loss Assessment and convey the same to all stakeholders.
- Follow up with external surveyor.
- Maintaining of delay report.
Claims Manager
IFFCO TOKIO GENERAL INSURANCE CO LTD
08.2014 - 2024
- Contacted customers to update on claims status, settlement amounts and other useful information.
- Tracked claim status and updated databases to reflect current information accurately.
- Reviewed claim submissions to determine eligibility and level of coverage.
- Worked collaboratively with colleagues in other departments to obtain accurate information to support investigation and timely resolution of claims.
- Coordinated with policyholders to gather necessary documentation for claim validation.
- Delivered exceptional customer service, addressing enquiries and concerns with professionalism.
- Managed a high volume of claims, prioritising cases based on urgency and complexity.
Education
Diploma - Automobile Engineering
Bengal Institute of Technology
Katwa burdwan10th Regular course -
SHANTINAGAR HIGH SCHOOL
Palta, BarrackporeHSC - Bio-Science
SHANTINAGAR HIGH SCHOOL
Palta, BarrackporeInsurance Licentiate -
Insurance Institute of India
MumbaiSkills
Claims processing
Certification
Successful in Licentiate examination.
Interests
FOOTBALL, CRICKET, GEOGRAPHY, ANIMAL
CUSTOM SECTION
- DIPLOMA IN AUTOMOBILE ENGINEERING, BENGAL INSTITUTE OF TECHNOLOGY, W.B.SCTE, 2014, 84.00%
- MADHYAMIK W.B.S.E., 2006, 75.62%
- HIGHER SECONDARY, W.B.C.H.S.E., 2009, 72.8%
PERSONAL INFORMATION
- Father's Name: MANORANJAN MONDAL
- Marital status: Married
Timeline
Assistant Manager of motor OD Claims
IFFCO TOKIO GENERAL INSURANCE CO LTD
09.2014 - Current
Claims Manager
IFFCO TOKIO GENERAL INSURANCE CO LTD
08.2014 - 2024
Diploma - Automobile Engineering
Bengal Institute of Technology
10th Regular course -
SHANTINAGAR HIGH SCHOOL
HSC - Bio-Science
SHANTINAGAR HIGH SCHOOL
Insurance Licentiate -
Insurance Institute of India