Manpreet Kaur
Guest Relation Associate
House No 226 Mothanwala,Punjab
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
3
3
years of post-secondary education
3
3
Languages
Work History
Guest Relation Associate
Jaypee Greens Gold & Spa Resort
Delhi
2023.08 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Education
10TH -
PSEB
Mothanwala 2018.01 - 2019.01
Hospitality Travel And Customer Service
Frankfinn Airhostess Training Institute
Jalandhar 2022.07 - 2023.06
12TH -
PSEB
Hussainpur 2020.01 - 2021.01
Skills
Policy and procedure adherence
Marketing
Guest experiences
Planning and Coordination
Data Entry
Self-Motivated
Timeline
Guest Relation Associate
Jaypee Greens Gold & Spa Resort
2023.08 - Current
Hospitality Travel And Customer Service
Frankfinn Airhostess Training Institute
2022.07 - 2023.06
12TH -
PSEB
2020.01 - 2021.01
10TH -
PSEB
2018.01 - 2019.01