Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Affiliations
Timeline
Generic

ROHAN KUMAR

Delhi

Summary

Dynamic hospitality professional with a strong background at PVR Cinemas, excelling in customer service and food and beverage delivery. Proven ability to enhance guest experiences through effective communication and meticulous attention to detail. Adept at event coordination and teamwork, committed to creating memorable moments in fast-paced environments. Skilled in guest relations with significant experience in hospitality and customer service roles. Known for outstanding communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Demonstrated success in building strong relationships with guests, resolving complaints efficiently, and contributing positively to overall team performance.

Overview

4
4
years of professional experience

Work History

Guest Relation Associate

PVR CINEMAS
Vasant Kunj
05.2022 - 05.2023
  • Guest Engagement & Service: Greeted and interacted with guests to ensure a welcoming atmosphere, providing exceptional customer service and addressing any guest concerns to maintain high satisfaction levels.
  • Order Management & Delivery: Efficiently took and processed guest orders, ensuring accuracy and timely delivery of food and beverages directly to guests' seats, maintaining attention to detail.
  • Bill Settlement & Payment Handling: Managed guest transactions by accurately processing bills, handling payments, and ensuring smooth and quick settlement of charges.
  • Event & Auditorium Setup: Organized and prepared the auditorium for screenings, ensuring all technical and service-related requirements were met for a seamless guest experience.
  • Food and Beverage Service: Specialized in food and beverage service during on-the-job training at Pullman and Novotel Aerocity, learning buffet arrangements, table service techniques, and restaurant setup for high-quality guest dining experiences.
  • Team Collaboration & Coordination: Worked closely with team members to ensure smooth operations, fostering effective communication and coordination for efficient service delivery in fast-paced settings.

Trainee

Pullman and Novotel Aerocity
11.2020 - 04.2021
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Communicated effectively with kitchen staff regarding customer orders.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained a positive attitude towards coworkers and customers at all times.

Industrial Trainee

Radisson Blu
Greater Noida
07.2019 - 03.2020
  • Guest Service & Interaction: Assisted guests by taking orders and providing excellent service throughout their dining experience.
  • Food & Beverage Service: Delivered food and beverages efficiently, ensuring accuracy, and prompt service.
  • Buffet & Restaurant Setup: Supported in setting up buffet displays and arranging restaurant seating to maintain a pleasant dining environment.
  • Team Collaboration: Coordinated with team members to ensure smooth operations between the kitchen and service staff for timely and accurate service.

Education

Advance Diploma - Luxury Retail Management

Academy of Retail Excellence
Delhi
01.2025

Bachelor of Science - Hospitality And Hotel Administration

Chitkara College of Hospitality Management
Himachal Pradesh
01.2021

HSC (Non-Medical) -

Chowgule Public School
New Delhi
01.2017

Skills

  • Customer Service Excellence
  • Communication Skills
  • Food and Beverage Service
  • Event Setup & Coordination
  • Teamwork & Collaboration
  • Adaptability & Problem-Solving
  • Attention to detail
  • Hospitality management

Languages

  • English
  • Hindi

Accomplishments

  • Got a Silver medal in Science Olympiad in Class 12th.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • Part of the members of the organization committee in the college
  • Participated in the fashion show during the duration of my degree

Timeline

Guest Relation Associate

PVR CINEMAS
05.2022 - 05.2023

Trainee

Pullman and Novotel Aerocity
11.2020 - 04.2021

Industrial Trainee

Radisson Blu
07.2019 - 03.2020

Advance Diploma - Luxury Retail Management

Academy of Retail Excellence

Bachelor of Science - Hospitality And Hotel Administration

Chitkara College of Hospitality Management

HSC (Non-Medical) -

Chowgule Public School

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