Manpreet Kaur
Mohali
Summary
Seasoned Email Support Representative with a demonstrated track record in customer service and strong technical skills. Prevailed in resolving complex issues via email, improving customer satisfaction, and maintaining high-quality support standards. Strengths include quick problem-solving abilities, adaptability to evolving technologies and clear communication skills. Brought significant improvements to response time and customer experience in previous roles.
Overview
3
3
years of professional experience
Work History
Email Support Representative
Alna biotech
Mohali
03.2019 - 08.2022
- Maintained accurate records of customer interactions and transactions.
- Assessed customer satisfaction levels after each interaction.
- Created detailed reports summarizing customer service trends.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
Master of Arts - M.A in English
Lovely Professional University
Jalandhar 03-2023
Bachelor of Arts - Bachelor of Arts
Lovely Professional University
Jalandhar 03-2022
Skills
- Email Etiquette
- Complaint Handling
- Online Chat Support
- Customer Service
Timeline
Email Support Representative
Alna biotech
03.2019 - 08.2022
Master of Arts - M.A in English
Lovely Professional University
Bachelor of Arts - Bachelor of Arts
Lovely Professional University
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