Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Manpreet Singh

Manpreet Singh

New Delhi

Summary

A resourceful, well-organized, result-driven and hardworking person with hands-on experience in B2B & B2C segment in aspect of customer success, Team management, Data Management, IVR Script making. I work closely with my clients in ensuring they have a positive customer experience. I am a strong team player. Transparency, accountability, and genuine work ethics are key for me.

Overview

13
13
years of professional experience

Work History

Key Account Manager

Visit Health Pvt Ltd
Noida
12.2024 - Current
  • Overseeing monthly portfolio worth ₹8 Cr, managing over 30,000 Preventive Health Checkups (PHC), 2,500 Prescribed Diagnostics (PD), and 5,000 OPD bookings throughout Pan India.
  • Implemented NSA functionality in user application to transition PHC services to a cashless model, improving efficiency.
  • Expanded pin-code based empanelment for faster service access and broader geographical coverage.
  • Generated incremental monthly revenue of ₹42 Lakhs through strategic initiatives.
  • Coordinated with internal teams and clients to ensure efficient service execution.
  • Addressed service-related escalations promptly, ensuring timely resolutions.
  • Maintained escalation matrices for effective stakeholder coordination.
  • Served as primary contact for insurance client, nurturing strong, long-term relationships.
  • Share regular MIS reports, dashboards, and insights related to utilization, TATs, and claim trends.

Assistant Manager

1MG Technologies
Gurugram
09.2019 - 12.2024
  • Strategic Alliance and Partnerships: Building and developing relationships with 20+ insurance companies, including corporates across the North region, such as Care Insurance, SBIG, Medibuddy Health Assure, Niva Bupa, AIG, AIA, etc.
  • Managed key accounts worth 5.33Cr in annual GMV, achieving a 22% revenue growth.
  • Organized health camps at the pan-India level, generating approximately 50 lakh in revenue.
  • Identified upsell and cross-sell opportunities, 2x user registrations monthly.
  • Shared monthly utilization and newsletter with account executives, including user health data, SKU distribution, and testimonials.
  • Coordinated with different cross-functional teams to provide a seamless client experience during the initial sale, onboarding, and the complete journey.

Reservation Associate

ORAVEL STAYS Pvt.Ltd
Gurugram
08.2015 - 10.2016
  • Dealing with complaints or refunds.
  • Dealing with customers & handling their queries related to holiday packages.

Process Associate

Interglobe Technologies Pvt Ltd (Indigo Airlines)
Gurugram
12.2012 - 04.2015
  • Answered incoming phone calls and addressed client queries.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge.

Education

Bachelor of Arts -

University of Delhi
New Delhi, DL
12.2012

Skills

  • Critical thinking
  • Leadership and team collaboration
  • Relationship management
  • User training and development
  • Resource optimization
  • Strategic partnerships
  • Account management
  • Client relationship management
  • Microsoft Excel – data analysis, pivot tables, VLOOKUP, charts, conditional formatting
  • Microsoft PowerPoint – business presentations, formatting, slide design

Personal Information

Timeline

Key Account Manager

Visit Health Pvt Ltd
12.2024 - Current

Assistant Manager

1MG Technologies
09.2019 - 12.2024

Reservation Associate

ORAVEL STAYS Pvt.Ltd
08.2015 - 10.2016

Process Associate

Interglobe Technologies Pvt Ltd (Indigo Airlines)
12.2012 - 04.2015

Bachelor of Arts -

University of Delhi

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Manpreet Singh