Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Honorawards
Timeline
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Manprit Singh Sekhon

Kolkata

Summary

Accomplished Senior Client Care Associate at Greenway Health India Pvt Ltd, adept in CRM software and renowned for exceptional communication skills. Spearheaded process optimizations, enhancing client satisfaction and reducing technical issue resolution time. Collaborates effectively across teams, ensuring seamless support and workflow efficiency. Proven track record in problem-solving and conflict resolution, driving operational excellence.

Overview

8
8
years of professional experience

Work History

Senior Client Care Associate

Greenway Health India Pvt Ltd
05.2022 - Current
  • Provide timely and effective support to healthcare providers and staff via phone, email, and chat.
  • Manage support tickets, ensuring timely resolution, and client satisfaction.
  • Troubleshoot and resolve technical issues related to the EHR system, including reporting and workflow.
  • Assist clients with generating reports, creating custom templates, and managing documentation in the EHR system.
  • Collaborate with clients to analyze and optimize their workflows, ensuring efficient use of the EHR system.
  • Escalate critical issues, and collaborate with internal teams to resolve the problem.
  • Contribute to the development and maintenance of the knowledge base, including articles, tutorials, and FAQs.
  • Collaborate with internal teams, including sales, implementation, and development, to ensure seamless client support.

Associate

Wipro
07.2021 - 04.2022
  • Investigate denied claims to determine the root cause of the denials.
  • Analyze denial trends to identify patterns and areas for improvement.
  • Prepare and submit appeals for denied claims, ensuring accurate and complete documentation.
  • Communicate with payers to resolve the denial issues, clarify policies, and negotiate payments.
  • Conduct root cause analysis to determine the underlying reasons for denials.
  • Identify opportunities for process improvements to reduce denials, and improve efficiency.
  • Collaborate with internal teams, such as patient access, billing, and clinical teams, to resolve denial issues and improve processes.

ASSOCIATE

Interglobe Aviation Ltd
08.2019 - 05.2021
  • Monitor and control access to restricted areas, such as aircraft, crew rooms, and security-sensitive areas.
  • Conduct passenger screening.
  • Inspect checked and carry-on baggage for prohibited items.
  • Conduct pre- and post-flight security inspections of the aircraft.
  • Respond to security incidents, such as breaches, suspicious behavior, or security threats.
  • Ensure compliance with the airline security policies, procedures, and regulatory requirements.

Designation Officer Security

SEKHON LOGISTICS FLEET OWNERS AND TRANSPORTERS OF BULK LPG BY ROAD FOR INDIAN OIL CORPORATION LIMITED
Kolkata
04.2018 - 03.2019

Operations Head

TRAILER CARGO MOVERS FLEET OWNER AND ODC TRANSPORTERS
Kolkata
01.2017 - 03.2018

Education

B.COM (H) -

ST. XAVIER'S COLLEGE
Calcutta
01.2016

Higher Secondary School -

Julien Day School
01.2013

High School -

Julien Day School
01.2011

Skills

  • Good communication and interpersonal skills
  • Strong problem-solving and conflict-resolution abilities
  • Proficient in CRM software and customer service platforms
  • Ability to work in a fast-paced environment, and prioritize tasks effectively
  • Strong attention on detail and analytical skills

Hobbies and Interests

  • Outdoor Sports
  • Travelling
  • Trekking
  • Driving

Languages

  • English
  • Hindi
  • Gujrati
  • Bengali
  • Punjabi

Honorawards

  • Indoor Hockey Federation Cup, 2nd Position
  • Kaivan Cup, 2011, 2nd Position
  • All Bengal 8-A side Hockey Tournament, 2nd Position
  • Xceleration, 1st Position
  • BHA Lagden Shield, 2014, 2nd Position

Timeline

Senior Client Care Associate

Greenway Health India Pvt Ltd
05.2022 - Current

Associate

Wipro
07.2021 - 04.2022

ASSOCIATE

Interglobe Aviation Ltd
08.2019 - 05.2021

Designation Officer Security

SEKHON LOGISTICS FLEET OWNERS AND TRANSPORTERS OF BULK LPG BY ROAD FOR INDIAN OIL CORPORATION LIMITED
04.2018 - 03.2019

Operations Head

TRAILER CARGO MOVERS FLEET OWNER AND ODC TRANSPORTERS
01.2017 - 03.2018

B.COM (H) -

ST. XAVIER'S COLLEGE

Higher Secondary School -

Julien Day School

High School -

Julien Day School

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Manprit Singh Sekhon