Mansi Anodhe

CBA Dispute

*Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.

*Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.

*Ensure accurate and appropriate responses to disputes.

*Monitor disputed transactions for possible fraudulent activity.

*Serve customers by resolving product and service problems.

*Facilitate mediation sessions to resolve disputes between parties.

*Maintain impartiality and confidentiality throughout the resolution process.

*Analyze conflict situations to identify underlying issues and potential solutions.

*Managing & Actioning the Queue Mail Box.

*Managing and Validating the Errors Report and EOD.

COMPLIANCE INVESTIGATION

*Being a Compliance Investigator presents clear,concise and Factual reports that enable fair and relevant decision to be made.

*Responsible for Customer's Account ,Payments and Withdrawals includes providing Information and Receiving Garnishee Order from different Agency.

*Managing the Testing of the Work Tool CAPOW.

*Has full knowledge in all the Queue,Providing Support to the Colleague ,If there are any Query/Doubts while actioning Case.

*Requires Strong Analytical and Investigation Skill to effectively assess and address Potential Risks.

*Collaborated with cross-functional teams to gather relevant data, enhancing the quality of analysis and reporting.

*Supported Senior Analysts in creating detailed reports, ensuring Accuracy and timely delivery to Agency.

*Cross Trained in all the 14 queue in the Process in less than 6 months along with Bankwest Process.

DDM EXCEPTION

*I am working as a BAU in the Home loan and Credit Card Process. Consistently achieved 100% quality and one of the Stand out performer in the team with Zero Hero Badge, cross trained in all other queues in Kofax,Responsible for Enhancement of the tool Kofax, Train the new Candidates in the all the process.

*Providing Support to the team in Terms of Clarifying Doubts,Process Query ,process knowledge Gap etc.