Mansi Dagar
Delhi
Summary
To work in a challenging and competitive environment, which provides learning and growth opportunities for a bright Future in growing sector. As well as enhanced my skills. Work comes first to me.
Overview
2026
2026
years of professional experience
Work History
Tour Manager
Worked for 19 months as a Tour Manager, handling both international ( Thailand ,Vietnam , Bali , )
03.2024 - 12.2025
- Coordinated international travel logistics for diverse client itineraries.
- Managed domestic travel arrangements, including accommodations and transportation.
- Resolved travel issues promptly to maintain customer satisfaction during trips.
- Created detailed travel documentation for clients, including itineraries and confirmations.
- Coordinated international and domestic travel packages for diverse client needs.
Customer Service Associate
Teleperformance comapny
Gurgaon
- 19 Months work experience in teleperformance in outbound process
- Resolved customer inquiries with patience and professionalism.
- Collaborated with team members to enhance service quality.
- Escalated complex issues to management for further resolution.
- Followed up with customers to ensure satisfaction with solutions provided.
- Resolved customer inquiries in a timely manner.
- Developed strategies for resolving difficult customer situations.
- Analyzed customer service trends and created solutions to address them.
Education
One year Diploma course - GDS (AMADEUS, GALILEO) TRAVEL AND TOURISM COURSE
ITT Institute
06-2023
12th pass -
CBSE Board
01-2018
10th pass -
CBSE Board
01-2016
B.Com -
Indra Gandhi open university
Skills
- Communication, Ability to Multitask, Teamwork, Problem solving, Fast Learner, leadership
- Microsoft excel, Microsoft powerpoint, Good Time Management, Loyal towards my work
- Customer relationship management
- Itinerary management
- Team collaboration
- Customer satisfaction
- Time management
- Strategic planning
- Language proficiency
- Attention to detail
- Problem solving
- Effective communication
PERSONAL DETAILS:-
- Father Name : Late MR SOMVIR SINGH
- Mother Name : MRS SANTOSH
Disclaimer
Date: Place: Delhi MANSI
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Tour Manager
Worked for 19 months as a Tour Manager, handling both international ( Thailand ,Vietnam , Bali , )
03.2024 - 12.2025
Customer Service Associate
Teleperformance comapny
One year Diploma course - GDS (AMADEUS, GALILEO) TRAVEL AND TOURISM COURSE
ITT Institute
12th pass -
CBSE Board
10th pass -
CBSE Board
B.Com -
Indra Gandhi open university