Mansi Maheshwari

Work History

Genpact

3 2023 - Current

Works as closure FMI analyst handling GE Healthcare data for MR and UL process Worked on: MyWorkShop | Siebel America/international | Salesforce | Service Suit | GIB | Service max
Analyzed processor data and developed insight reports for management review.
Maintained accurate records to enable processor activity and performance monitoring.
Received and reviewed incoming documents and materials.
Performed regular audits of internal processes, identifying areas for improvement and driving change through targeted action plans.

Allianz Partners

11.2021 - 02.2023

Handling information and data related to insurance procedures and assistant coordinator for GCC Non-Voice (US)
Provided sessions related to Process Knowledge and Documentation, Claims closing, Data Entry, Indexing, Reviewing, Making non-financial change, processing insurance claims Worked on: PeopleSoft | Perceptive Content
Organized meetings and workshops, improving internal collaboration and knowledge sharing.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

BWFS

08.2019 - 03.2021

Working as PSE for Vistara Airline at CSMIA Mumbai Handling Ground operations Check-in, Arrivals and Boarding Gates for Domestic and International, customers at every point of Ground procedure Worked on: International Docs for DXB, SHJ, SIN, CMB and HKG | ALTEA
Conducted regular meetings with team to discuss issues, concerns and updates.
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Enhanced customer satisfaction by streamlining communication channels and improving response times.

Ashish Travels

12.2014 - 06.2018

Prepared customer invoices, manage itinerary and travel schedule for VIP personals including government of India official
Worked on: MS Office
Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
Maintained inventory for back-office supplies, computers and work-stations.
Organized office operations, leading daily activities and controlling correspondence.
Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
Maintained strict confidentiality of sensitive company data by adhering to security protocols and access controls.
Assessed special reports, summarizing information and identifying trends to guide decision making.
Ordered office supplies and maintained supplier contacts in database.
Supervised processing of orders, order tracking and delivery of goods