Reading
Mansi Maheshwari
Process Developer
Gurgoan
Summary
Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Process Developer
Genpact
3 2023 - Current
- Works as closure FMI analyst handling GE Healthcare data for MR and UL process Worked on: MyWorkShop | Siebel America/international | Salesforce | Service Suit | GIB | Service max
- Analyzed processor data and developed insight reports for management review.
- Maintained accurate records to enable processor activity and performance monitoring.
- Received and reviewed incoming documents and materials.
- Performed regular audits of internal processes, identifying areas for improvement and driving change through targeted action plans.
Assistant Coordinator
Allianz Partners
11.2021 - 02.2023
- Handling information and data related to insurance procedures and assistant coordinator for GCC Non-Voice (US)
- Provided sessions related to Process Knowledge and Documentation, Claims closing, Data Entry, Indexing, Reviewing, Making non-financial change, processing insurance claims Worked on: PeopleSoft | Perceptive Content
- Organized meetings and workshops, improving internal collaboration and knowledge sharing.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Passenger Service Executive
BWFS
08.2019 - 03.2021
- Working as PSE for Vistara Airline at CSMIA Mumbai Handling Ground operations Check-in, Arrivals and Boarding Gates for Domestic and International, customers at every point of Ground procedure Worked on: International Docs for DXB, SHJ, SIN, CMB and HKG | ALTEA
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
BackOffice Executive
Ashish Travels
12.2014 - 06.2018
- Prepared customer invoices, manage itinerary and travel schedule for VIP personals including government of India official
- Worked on: MS Office
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
- Maintained strict confidentiality of sensitive company data by adhering to security protocols and access controls.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Ordered office supplies and maintained supplier contacts in database.
- Supervised processing of orders, order tracking and delivery of goods
Education
B.Com -
01.2014 - 04.2017
Commerce with English - undefined
01.2012 - 04.2014
Skills
Microsoft Excel
Microsoft Word
Power BI
PowerPoint
Paperwork management
Process Development
Project Coordination
Business Process Analysis
User Acceptance Testing
Multitasking and Organizing
Teamwork and Collaboration
Records Management
Certification
Skill India: Airline Ramp Executive
Interests
Writing
Exploring
Languages
English
Advanced (C1)
German
Elementary (A2)
Hindi
Bilingual or Proficient (C2)