Mansi Rai
Bengaluru
Summary
Skilled in managing new account setups and customer service operations for financial institutions. Have experience handling client inquiries, processing financial documents, and ensuring compliance with banking regulations. Strengths include strong organizational skills, effective communication abilities, and proficiency in data entry and management software. Contributed to improving customer satisfaction rates through efficient account handling and problem resolution.
Overview
4
4
years of professional experience
Work History
Service Delivery Manager
IndusInd Bank
Gorakhpur
04.2023 - Current
- Worked on Finacle, CRM and EPH Gateway for handling customer transactions and queries on daily basis.
- Analyzed customer feedback data to identify opportunities for improvement.
- Managed service delivery expectations.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Fraud Analyst
Paytm Payments Bank
Noida
09.2022 - 03.2023
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Responded promptly to customer inquiries about their disputes via phone or email.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
Customer Service Associate
Tech Mahindra
Noida
08.2021 - 01.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
HR Executive and Recruiter (Internship)
SARIKA HR SOLUTIONS
06.2021 - 08.2021
- Conducted exit interviews with departing employees to identify areas where improvements can be made.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Education
MBA - Marketing Management And Humans Resource Managemen
SWAMI VIVEKANAND AND SUBHARTI UNIVERSITY
Meerut07-2024
B.Com - Commerce
ST ANDREWS PG College
Gorakhpur08-2022
English
RATNA MEMORIAL PUBLIC SCHOOL
Gorakhpur06-2019
Xth - English
SHREE MAHAPRABHU PUBLIC SCHOOL
Allahabad06-2017
Skills
- Client relationship management
- Cash oversight
- Customer engagement
- Audit procedures
- Banking software proficiency
- Customer relationship management
- Meeting sales goals
- Cross-selling expertise
Languages
- Hindi
- English
Hobbies and Interests
- Badminton
- Music
- Planting
Social Link
https://www.linkedin.com/in/mansi-rai577266215
Total Work Experience
3 Years 0 Month
Languages
English
Proficient
C2
Timeline
Service Delivery Manager
IndusInd Bank
04.2023 - Current
Fraud Analyst
Paytm Payments Bank
09.2022 - 03.2023
Customer Service Associate
Tech Mahindra
08.2021 - 01.2022
HR Executive and Recruiter (Internship)
SARIKA HR SOLUTIONS
06.2021 - 08.2021
MBA - Marketing Management And Humans Resource Managemen
SWAMI VIVEKANAND AND SUBHARTI UNIVERSITY
B.Com - Commerce
ST ANDREWS PG College
English
RATNA MEMORIAL PUBLIC SCHOOL
Xth - English
SHREE MAHAPRABHU PUBLIC SCHOOL