Mansi Singh
Faridabad
Summary
Accomplished Customer Service Executive with a proven track record at Phantom Health Care, enhancing sales revenue through expert relationship building and customer engagement. Skilled in CRM and complaint handling, consistently exceeded sales targets by leveraging deep understanding of customer needs. Achieved significant improvements in customer satisfaction and service quality.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Phantom Health Care
Faridabad
02.2023 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Customer Service Executive
Accenture
Gurgaon
09.2019 - 11.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive
Fair Assets Technologies India Pvt. Ltd.
Gurgaon
05.2018 - 06.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive
SpiceJet Airlines
Gurgaon
08.2017 - 03.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Bachelor of Commerce - Financial Accounting
Maharishi Dayanand University
Faridabad, India05.2016
12th - Commerce
Faridabad Model School
Faridabad, India03.2013
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Online chat and email
- Relationship Building
- Product Sales
- Customer Needs Assessment
- Troubleshooting
- Customer Service
- Understanding Customer Needs
- Customer Relationship Management (CRM)
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Customer Service Executive
Phantom Health Care
02.2023 - Current
Customer Service Executive
Accenture
09.2019 - 11.2020
Customer Service Executive
Fair Assets Technologies India Pvt. Ltd.
05.2018 - 06.2019
Customer Service Executive
SpiceJet Airlines
08.2017 - 03.2018
Bachelor of Commerce - Financial Accounting
Maharishi Dayanand University
12th - Commerce
Faridabad Model School