Summary
Overview
Work History
Education
Skills
Languages
Awards
Hobbies and Interests
Personal Information
Timeline
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MANSOOR PASHA

Bengaluru

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

7
7
years of professional experience

Work History

Travel Consultant and Quality Analyst

BCD Travel
06.2023 - 10.2024
  • Working in Saber and Galileo issuing the tickets and exchange
  • Booking the hotel and Limo services
  • Organized trips for individual, family and business travelers.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.

Product support

Practo Technologies
04.2021 - 06.2023
  • Floor Support [Advising on Process and Products for resolving the issues]
  • Lively Monitoring Chats Conversation
  • Maintaining the Overall Performance [CSAT, FRTAT, and Productivity]
  • Feedback sessions to the Advisors
  • Finding issues with the Products
  • Also taking care of Shrinkage & Attrition
  • Innovation on Process & Product Improvement
  • Analysis on Customer Dissatisfaction
  • Quality Checks on Chats, Emails
  • Reports Preparation
  • Closures on the Follow up cases
  • Handling Escalation [Calls, Emails, and Chats]
  • Cancellation & Refunds [On Products & Subscriptions Offered]
  • Process Updates [Updates to be shared with team on Process and Products]
  • Refresher Trainings

Travel Agent

FLY HIGH FLY SAFE
08.2017 - 01.2020
  • Handling International Packages and Domestic Packages Booking Flight tickets
  • Calculated travel costs, accommodations and the applicable taxes or tariffs for each customer
  • Educated customers about the local area to help them have enjoyable trips
  • Maintained impeccable financial and administrative records to avoid errors in travel arrangements

Corporate Travel Consultant

MM Travel An Tours
09.2018 - 07.2020
  • Coordinated and planned hotel, leisure, air, tour, and cruise travel arrangements
  • Created tour and travel packages to cultivate inclusive client experiences
  • Helped clients resolve problems before, during, and after travel
  • Followed fare requirements, company rules, and international tariff requirements to build client packages
  • Increased travel sales through targeted recommendations and upselling techniques
  • Handled all aspects of clients' bookings, including airfare, car rental reservations, and hotel accommodations
  • Promoted the travel incentives offered by various travel carriers to the agency's clients
  • Provided clients with complete itinerary and travel documents to give them smooth, positive experience

Education

SSLC -

Shantiniketan School
01.2007

DIPLOMA - Electronics and communication

Ghousia college of engineering
01.2012

2 PUC - undefined

Shantiniketan Collage
01.2009

Skills

  • Excel
  • Windows
  • Special needs travelers
  • Travel research
  • Travel insurance
  • Global destinations
  • Documentation preparation
  • Overseas tours
  • International reservations
  • Travel package planning

Languages

English
Hindi
Kannada

Awards

Sport Award, Practo, 04/01/21

Hobbies and Interests

  • Listening to songs
  • Playing Cricket

Personal Information

Date of Birth: 06/28/91

Timeline

Travel Consultant and Quality Analyst

BCD Travel
06.2023 - 10.2024

Product support

Practo Technologies
04.2021 - 06.2023

Corporate Travel Consultant

MM Travel An Tours
09.2018 - 07.2020

Travel Agent

FLY HIGH FLY SAFE
08.2017 - 01.2020

DIPLOMA - Electronics and communication

Ghousia college of engineering

2 PUC - undefined

Shantiniketan Collage

SSLC -

Shantiniketan School

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MANSOOR PASHA