Mansoor Ahmad Bhat
Customer Success Executive
Srinagar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Success Executive
Leadsquared
07.2021 - Current
- Worked on improving relations with customers and stake holders and managed to fill the gap between customers and company
- Played a role as a key account holder for the accounts with high MRR.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed team communications and information for meetings.
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide excellent service.
Human Resources Trainee
Agumentik Group of Companies
06.2021 - 08.2021
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered phone and performed clerical duties to assist human resources department.
- Contacted references and performed background checks.
- Created and updated tracking spreadsheets using MS Excel.
- Drafted technical documents, social media posts.
Community Content
Board Infinity
06.2021 - 08.2021
- Developed creative presentations, trend reports, kitted assets and product data sheets.
- Researched and created questions for their different courses.
Education
Bachelor of Science - Civil Engineering
Lovely Professional University
Punjab, India 08.2016 - 07.2020
MBA - Finance And Entrepreneurship
Mittal School of Business, LPU
Punjab, India 08.2020 - 07.2022
Skills
Communication Skills
Strategic communications
Pipeline development
Inter-department collaboration
Client service optimization
Research and due diligence
Key accounts development
Training and mentoring
Customer Relations
Negotiation
Additional Information
- ACHIEVEMENTS , Awarded with the Spotlight Award for retaining a at churn risk customer and getting a testimonial from them. Winner of Power lifting Competition, organized by City Barbell Gym, May 2022. Awarded Gold Medal in a Structural Engineering Competition, Organized by School of Civil Engineering, LPU, December 2019. PERSONAL DETAILS , ADDRESS H. No. 21, Sheikh Mohallah, Soura, Srinagar (India) - 190001
Hobbies
- Reading Books.
- Powerlifting.
- Travelling and exploring new cultural food.
Referal
Referred By Raghav Mohindru
Timeline
Success Executive
Leadsquared
07.2021 - Current
Human Resources Trainee
Agumentik Group of Companies
06.2021 - 08.2021
Community Content
Board Infinity
06.2021 - 08.2021
MBA - Finance And Entrepreneurship
Mittal School of Business, LPU
08.2020 - 07.2022
Bachelor of Science - Civil Engineering
Lovely Professional University
08.2016 - 07.2020