Seasoned Duty Manager with a proven track record at ITC Hotels Division, adept in enhancing guest relations and team performance. Excelled in leadership and OPERA system, significantly contributing to inter-department sales. Demonstrates adaptability and exceptional communication skills, ensuring operational excellence and customer satisfaction.
Hi, I’m
Manthan Bheda
Mumbai City
Summary
Work History
ITC Hotels DivisionMumbai City, MAHARASHTRA
Duty Manager
09.2021 - Current
Job overview
- Developing and maintaining excellent relationship with guests
- Training team members as per company's standard and keeping the team abreast with the new developments
- Actively contributing towards inter-department sales
The Emerald Hotel and Service ApartmentsMumbai City, MAHARASHTRA
Asst. Front Office Manager
01.2020 - 08.2021
Job overview
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Maintained accurate records of guest accounts using property management system.
- Responded promptly to customer inquiries via telephone or email.
- Resolved billing discrepancies in a timely manner.
ITC Hotels DivisionMumbai City, MAHARASHTRA
Duty Manager
06.2018 - 01.2019
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
ITC hotels DivisionMumbai City, MAHARASHTRA
Front Office Executive
06.2017 - 06.2018
Job overview
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Processed payments from patients for services rendered using cash, credit cards or checks.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
- Managed customer complaints and rectified issues to complete satisfaction.
ITC hotels DivisionMumbai City, MAHARASHTRA
Unit Room Controller
06.2016 - 06.2017
Job overview
- Blocking of rooms, keeping in mind preference of guests
- Ensuring inventory is kept under control
- Coordinating with sub department for arrival schedule of each guest to ensure smooth daily operation.
ITC hotels DivisionMumbai City, MAHARASHTRA
Front Office Supervisor
06.2014 - 06.2016
Job overview
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Coordinated with other departments to ensure smooth operations.
- Implemented policies and procedures related to the front office operations.
- Kept close eye on front desk to promptly address and resolve issues.
- Created schedule of front office workers.
ITC Hotels DivisionMumbai City, MAHARASHTRA
Front Office Associate
06.2012 - 06.2014
Job overview
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Handled cash payments for guest transactions accurately and efficiently.
- Processed credit card payments using point of sale systems.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Ensured compliance with all company policies and procedures related to guest services.
Crowne PlazaBengaluru
Intern
01.2010 - 12.2010
Job overview
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
Education
Institute of Hotel Management - MGR Chennai
Bachelor of Science from Hospitality & Hotel Management Administration
01.2012
University Overview
Mithibai CollegeMumbai
Higher Secondary Education
01.2009
University Overview
Goklibai P.P high SchoolMumbai
Matriculation
01.2007
University Overview
Skills
- Adaptability
- Effective Time Management
- Customer Service
- Leadership
- Communication Skills
- OPERA
References
References
- Ms Mahima Singh, ITC Hotels, mahima.singh@itchotels.in, +917093043373
Languages
Languages
- Hindi
- English
Timeline
Duty Manager
ITC Hotels Division
09.2021 - Current
Asst. Front Office Manager
The Emerald Hotel and Service Apartments
01.2020 - 08.2021
Duty Manager
ITC Hotels Division
06.2018 - 01.2019
Front Office Executive
ITC hotels Division
06.2017 - 06.2018
Unit Room Controller
ITC hotels Division
06.2016 - 06.2017
Front Office Supervisor
ITC hotels Division
06.2014 - 06.2016
Front Office Associate
ITC Hotels Division
06.2012 - 06.2014
Intern
Crowne Plaza
01.2010 - 12.2010
Institute of Hotel Management - MGR Chennai
Bachelor of Science from Hospitality & Hotel Management Administration
Mithibai College
Higher Secondary Education
Goklibai P.P high School
Matriculation
Similar Profiles
Kumit KumarKumit Kumar
Engineering Manager at ITC Limited Hotels divisionEngineering Manager at ITC Limited Hotels division
Aaliya ZaheerAaliya Zaheer
HR Associate at ITC Rajputana, ITC HotelsHR Associate at ITC Rajputana, ITC Hotels
AMARDEEP AMARDEEP null
Sales Executive at ITC Maurya ( ITC HOTELS LTD )Sales Executive at ITC Maurya ( ITC HOTELS LTD )