Manthan Sharma
Dehradun
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
SpreadfunTechnologies Private Limited
Bengaluru
12.2022 - Current
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Recorded all customer interactions into the database system accurately and completely.
- Audited customer account information to identify issues and develop solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Improved customer service wait times to mitigate complaints.
Senior Sales Executive
Globiva Service Private Limited
Gurugram
10.2022 - 12.2022
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Identified product or service improvements by remaining current on industry trends, market activities and competitors.
- Negotiated contracts with vendors for the purchase of materials, supplies and services at competitive prices.
- Sourced new sales opportunities through inbound lead follow-up.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
Business Development Executive
Bigo Technology Private Limited
Gurugram
11.2018 - 09.2022
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Established strong relationships with key decision makers within client organizations.
- Reduced process lags by training employees on best practices and protocols.
- Prepared reports summarizing progress made towards achieving organizational goals related to new business acquisition.
- Researched customer feedback regarding products and services offered by the organization.
Education
Bachelor of Arts - Sociology
Kalinga University Institue of Distancne Education
Chhattisgarh12-2022
High School Diploma -
D.A.V Inter College
Uttrakhand07-2019
Skills
- Chat & Voice Support
- Payment Processing
- Technical Troubleshooting
- Quality Assurance
- Customer Relationship Management (CRM)
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Call Management
- Complaint Resolution
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Support Specialist
SpreadfunTechnologies Private Limited
12.2022 - Current
Senior Sales Executive
Globiva Service Private Limited
10.2022 - 12.2022
Business Development Executive
Bigo Technology Private Limited
11.2018 - 09.2022
Bachelor of Arts - Sociology
Kalinga University Institue of Distancne Education
High School Diploma -
D.A.V Inter College
Similar Profiles
INDRANIL SENGUPTAINDRANIL SENGUPTA
Tax Manager at RSM US Integrated Services India Private Limited (formerly Known as RSM Delivery Center (India) Private LimitedTax Manager at RSM US Integrated Services India Private Limited (formerly Known as RSM Delivery Center (India) Private Limited
Arjit AdavalArjit Adaval
LEGAL COUNSEL at MATI Carbon India Private Limited; Swaniti Initiative & Stratengage Private LimitedLEGAL COUNSEL at MATI Carbon India Private Limited; Swaniti Initiative & Stratengage Private Limited
QROMIEO BARNABASQROMIEO BARNABAS
HR and Admin Assistant at VFlowTech India Private Limited & Sunkonnect Advisory Service Private LimitedHR and Admin Assistant at VFlowTech India Private Limited & Sunkonnect Advisory Service Private Limited
PRIYANKA DOBHALPRIYANKA DOBHAL
Senior Analyst at Accenture Services PrivateSenior Analyst at Accenture Services Private
Prakhar MishraPrakhar Mishra
AI/ML Intern at IBMAI/ML Intern at IBM