MANTHAN TYAGI
HEAD OPERATIONS -MARKETING , SALES , PRODUCTION
Yamunanagar,HR
Summary
Dynamic operations leader with a proven track record at PACE BIOTECH, enhancing customer satisfaction and driving business growth. Skilled in organizational development and problem-solving, I implemented advanced tracking systems and developed training programs, significantly improving team performance and operational efficiency. Adept at crisis management and compliance, I ensure seamless operations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated PHARMACEUTICAL professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Head of Operations
PACE BIOTECH
12.2020 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed crisis situations effectively by developing response plans in advance.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Improved inventory accuracy and warehouse organization through adoption of advanced tracking systems and storage solutions.
- Negotiated with technology vendors to secure advantageous terms, integrating cutting-edge solutions that drove operational efficiency.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
CUSTOMER EXECEUTIVE
AURUM SERVE LLP
11.2019 - 10.2020
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Adapted communication style to suit diverse customer preferences, ensuring a comfortable and productive interaction for all parties involved.
- Provided basic troubleshooting and product set-up support for customers.
- Facilitated smooth interactions with clients by staying up-to-date on industry trends and changes in product offerings, ensuring accurate information was provided at all times.
Education
Bachelor of Science - HONOURS
04.2001 -
Skills
Operational excellence
Business analysis
Organizational development
Workforce planning
Logistics management
Team leadership
Performance evaluation and monitoring
Problem-solving abilities
Decision-making
Effective multitasking
Responsive to new challenges
Timeline
Head of Operations - PACE BIOTECH
12.2020 - Current
CUSTOMER EXECEUTIVE - AURUM SERVE LLP
11.2019 - 10.2020
KURUKSHETRA UINVERSITY - Bachelor of Science, HONOURS
04.2001 -