Manu Sathyan
Dublin,L
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Trained in technical support and asset management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Hewlett Packard, HP
2022.04 - 2024.07
- I utilized my organization and efficiency skills to handle customer enquiries, resolve technical issues, and ensure customer satisfaction
- Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
- Walked individuals through basic troubleshooting tasks.
- Resolve customer inquiries and issues in a timely and efficient manner
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Ensure customer satisfaction by providing excellent customer service and support
- Document customer interactions and solutions in the CRM system.
- Earn revenue and manage assets
- Boosted sales performance by implementing effective sales strategies and techniques.
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies.
Trainee
St Regis Hotel
2018.06 - 2018.09
- Assisted in organizing successful events by coordinating with various departments within the hotel.
- Collaborated with housekeeping staff to ensure rooms were clean and well-maintained for guest comfort.
- Ensured a smooth dining experience for guests by collaborating with the restaurant team on reservations and special requests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Assisted colleagues during busy times or staff shortages as needed, demonstrating a strong team player mentality.
- Contributed to positive online reviews by delivering excellent hospitality experiences to all guests.
- Handled guest complaints professionally, resulting in satisfactory resolutions and improved relationships with customers.
Education
Bsc - Hotel And Hospitality Management
Institute of Hotel Management
06.2020
10th Standard -
Sri Sri Ravishankar Vidhya Mandir
05.2015
12th Standard - Commerce Computer
Sri Ravishankar Vidhya Mandir
05.2017
Skills
- Sales and asset management of clients
- Remote Support
- Software Installation
- Customer experience management
- Technical Troubleshooting
- Remote Diagnostics
- Problem-solving aptitude
- Reliability
- Leadership
- Increasing sales
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Accomplishments
- Trained and led technical support teams of more than 30 support specialists
- Ranking 1st in CCCB for PC sales in Australia and New Zealand for 2023 and 2024 on a quarterly basis
- Throughout 2024, I consistently met and exceeded my monthly sales targets.
- Recipient of monthly individual and departmental awards for providing stellar client service and revenue
Certification
- Youtube and Video Marketing by Simplilearn
Timeline
Technical Support Specialist
Hewlett Packard, HP
2022.04 - 2024.07
Trainee
St Regis Hotel
2018.06 - 2018.09
Bsc - Hotel And Hospitality Management
Institute of Hotel Management
10th Standard -
Sri Sri Ravishankar Vidhya Mandir
12th Standard - Commerce Computer
Sri Ravishankar Vidhya Mandir
- Youtube and Video Marketing by Simplilearn
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