Manu T R
BANGALORE
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Senior Digital Marketing Specialist
SAVEO HEALTHTECH PVT LTD
BANGALORE
11.2023 - 02.2024
- Developed targeted landing pages to capture leads from online sources.
- Planned, executed, monitored, analyzed A and B testing experiments on webpages for improved conversion rates.
- Built relationships with influencers to amplify reach of campaigns.
- Managed budget allocations for various digital marketing initiatives.
- Monitored KPIs and analytics data to track performance of campaigns and make adjustments as needed.
- Integrated CRM systems with various digital channels to gain deeper insights into customers' behaviors and preferences.
- Collaborated with internal teams to develop creative assets for digital campaigns.
- Developed and implemented digital marketing strategies to increase brand awareness and engagement.
- Utilized programmatic buying techniques to optimize ad spend across all platforms while ensuring high ROI results.
- Utilized graphic design software to prepare storyboards and mock-ups.
- Executed and managed banner, video and other non-text link ad campaigns.
Senior Catalog Specialist
SAVEO HEALTHTECH PVT LTD
BANGALORE
11.2021 - 11.2023
- Collaborated with marketing staff to develop promotional materials related to featured products in the catalogs.
- Assisted with the development of new catalogs by researching current market trends.
- Managed inventory levels by monitoring stock levels of items listed in the company's catalogs.
- Prepared presentations summarizing key metrics associated with catalog performance over time.
- Coordinated with internal teams regarding updates or revisions needed for the company's catalogs.
- Provided support for customer inquiries related to product specifications or availability from the catalogs.
- Analyzed existing catalogs for opportunities to improve design effectiveness and user experience.
E-Commerce Specialist
MEDIBOX DIGITAL SOLUTIONS PVT LTD
BANGALORE
06.2019 - 09.2021
- Coordinated logistics operations such as order processing, inventory management, and shipment tracking.
- Managed customer service inquiries through multiple channels including email, chat, and phone.
- Optimized product listings on various e-commerce platforms for maximum visibility and engagement.
- Designed promotional campaigns to generate interest in e-commerce products.
- Set up automated email campaigns to nurture leads throughout the customer journey.
- Provided ongoing support for customers using the e-commerce platform.
- Collaborated with marketing team to create targeted content and optimize landing pages for conversion rate optimization.
- Developed and implemented an effective e-commerce strategy to increase online sales.
- Resolved technical issues related to website functionality or design elements.
- Trained new staff members on how to use the e-commerce system efficiently.
Executive Team Leader
First source solution Pvt Ltd
BANGALORE
07.2017 - 05.2019
- Coached employees to help each reach true potential and expand skill sets.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Created and maintained strong relationships with executive team members, key stakeholders and external partners.
- Managed daily operations including budgeting, resource allocation, staffing requirements and project timelines.
- Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
- Facilitated collaboration between departments to maximize productivity levels across the organization.
- Organized regular meetings with the executive team to review progress on projects and initiatives.
- Generated monthly reports detailing progress against organizational objectives.
Senior Customer Service Representative
First source solution Pvt Ltd
BANGALORE
03.2014 - 06.2017
- Conducted customer service training for new hires.
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
- Evaluated team performance metrics against established standards on a regular basis.
Customer Service Representative
First source solution Pvt Ltd
BANGALORE
08.2012 - 03.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Senior Customer Service Representative
FALCON TELESOURCING PVT LTD
BANGLAORE
03.2011 - 03.2012
- Handled difficult situations with tact, diplomacy, and professionalism.
- Consulted with customers regarding needs and addressed concerns.
- Conducted customer service training for new hires.
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
- Managed incoming calls from customers while providing exceptional service.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
FALCON TELESOURCING PVT LTD
BANGALORE
09.2010 - 03.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings % by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
B.COM - Accounting And Finance
MANAV BHARATHI UNIVERSITY
BANGALORE,INDIA05-2013
PRE UNIVERSITY COURCE - Accounting And Finance
ACHARYA PATHASHALA OF COMMERCE & SCIENCE
BANGALORE, INDIA05-2010
High School Diploma -
VIDHYABHIVRUDDHI SANGHA NISARANI
SORAB, SHIVAMOGGA, KARNATAKA05-2005
Skills
- Pay-Per-Click Advertising
- Search Engine Optimization
- Keyword Research
- Email Marketing Campaigns
- Campaign Planning
- Budget Development
- Market Research and Analysis
- Digital Marketing Management
- Social Media Marketing
- Search Engine Optimization (SEO)
- Creative Problem-Solving
- Team Leadership
- Data Analytics
- Collaborative Teamwork
Languages
KANNADA
First Language
English
Advanced (C1)
C1
HINDHI
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Affiliations
Passionate nature photography.
Well trained Cricketer
Timeline
Senior Digital Marketing Specialist
SAVEO HEALTHTECH PVT LTD
11.2023 - 02.2024
Senior Catalog Specialist
SAVEO HEALTHTECH PVT LTD
11.2021 - 11.2023
E-Commerce Specialist
MEDIBOX DIGITAL SOLUTIONS PVT LTD
06.2019 - 09.2021
Executive Team Leader
First source solution Pvt Ltd
07.2017 - 05.2019
Senior Customer Service Representative
First source solution Pvt Ltd
03.2014 - 06.2017
Customer Service Representative
First source solution Pvt Ltd
08.2012 - 03.2014
Senior Customer Service Representative
FALCON TELESOURCING PVT LTD
03.2011 - 03.2012
Customer Service Representative
FALCON TELESOURCING PVT LTD
09.2010 - 03.2011
B.COM - Accounting And Finance
MANAV BHARATHI UNIVERSITY
PRE UNIVERSITY COURCE - Accounting And Finance
ACHARYA PATHASHALA OF COMMERCE & SCIENCE
High School Diploma -
VIDHYABHIVRUDDHI SANGHA NISARANI
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