Results-driven professional with PMP, CSPO, CSM, and SAFe Agilist 6.0 certifications and over a decade of experience in QA leadership roles. Proven track record in spearheading manual testing initiatives, managing high-performing QA teams, and delivering exceptional software solutions across BFSI, telecom, and US retail banking sectors. Proficient in test planning, execution, defect management, and enhancing stakeholder communication within agile frameworks. Committed to fostering continuous improvement and achieving operational excellence in software quality assurance processes.
QA People Manager (01/2015-10/2020)
o Oversaw line management and personal development of skilled Quality Assurance team comprising 13 individuals across 4 distinct products.
o Handled multiple products simultaneously, responsible for managing QA activities for 4 products.
o Constantly communicate with upper management for all 4 products and work closely on the deadlines of the project.
o Focal point of contact for the QA team for all the escalations related to testing and Quality assurance.
o Formulate test plans and evaluate test scenarios generated by quality assurance team, providing sign-off.
Team Lead (10/2016-10/2020)
o Overseeing multiple products concurrently.
o Establish measurable team objectives.
o Regular one-to-one sessions for constructive feedback regarding development goals.
o Routinely utilized input from team members to address challenges.
o Collaborating with business stakeholders to clarify requirements.
o Ensured stakeholders received timely communication about risks and updates.
o Assigning tasks as required.
Quality Analyst (10/2016-02/2025)
o Draft test plans, test scenarios, and test cases for requirement
o Performed test execution that includes smoke testing, requirement testing, defect re-testing, regression testing and integration testing.
o Good at defect logging with proper documentation.
o Reviewed test scenarios for new member.
o Delivered system review of features developed at conclusion of each sprint to product management team.
o Point of contact for automation team with the product functionality.
o Serves as primary contact for team regarding all escalations related to completed tasks in current agile board.
Product Manager/ Product Owner/Scrum Master (10/2018 - 02/2025)
o Facilitated adherence to agile values and principles throughout the team process.
o Communicated product release details to Release team.
o Compiled project estimates and managed release workflow.
o Revised product documentation to incorporate latest updates.
o Create release checklist items and secure upper management's approval.
o Generated release notes for digital signing processes.
o Collaborates with teams to address and eliminate impediments.
o Cultivates cohesive partnerships among various organizational functions and roles.
o Facilitated scrum team's comprehension of the importance of clear and concise product backlog items.
o Maintained acute awareness to detect and mitigate issues.
o Worked with scrum leaders to elevate effectiveness of Scrum adoption.
o Communicated effectively with stakeholders by providing status updates.
o Handled concurrent product management assignments.
o Established clear objectives for the team.
o Handled team concerns and resolved problems promptly.
o Working closely with development project managers and business analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.
o Provide regular and effective progress updates to and work closely with development project managers to ensure the management of any delivery risks or issues.
o Participate in reviews and meetings.
Test Lead (12/2012 - 12/2013)
o Led the quality assurance process for five products for a Japan-based client.
o Functioned as primary escalation point to address testing and QA concerns.
o Created detailed test plans and projected time schedules.
o Maintained regular communication with client through video conferencing regarding all product statuses.
Senior Test Engineer (04/2011-12/2012)
o Conducted simultaneous testing of multiple products for Japan client.
o Engaged in testing activities for Windows desktop application.
o Collaborating with business analyst and clients directly for requirement.
o Document defects and manage tracking until resolution.
Commenced career as test engineer, executing tests on web-based applications within Finance and Telecom Billing sectors, encompassing Rating Engine, Billing Module, and Customer Care.
Technical Competencies
Leadership Competencies
Process & Quality Competencies
Communication & Collaboration Competencies