Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Manuel Lawrence

Manuel Lawrence

UJJAIN

Summary

Dynamic professional with a proven track record at Pushpa Mission Hospital & Maternity Home, enhancing customer satisfaction and streamlining operations. Excelled in financial management and staff supervision, significantly improving business processes. Skilled in CRM and team motivation, adept at fostering growth and operational excellence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Pushpa Mission Hospital & Maternity Home
01.2020 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Accountant

Pushpa Mission Hospital & Materniety Home
08.2018 - 12.2019
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.

Computer Technician

St. Joseph Enterprises
08.2014 - 07.2018
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

Education

BBA -

Amity University
Noida, India
07-2027

B. Com -

Vikram University
Ujjain
07-2018

High School Diploma -

Christu Jyoti Convent Senior Secondary School
Ujjain
03-2014

Skills

  • Customer Relationship Management (CRM)
  • Operations Management
  • Project management abilities
  • Team motivation
  • Financial Management
  • Staff Supervision
  • Customer rapport
  • Business Administration

Languages

Hindi
Advanced (C1)
English
Advanced (C1)
Malayalam
Intermediate (B1)

Timeline

Assistant Manager

Pushpa Mission Hospital & Maternity Home
01.2020 - Current

Accountant

Pushpa Mission Hospital & Materniety Home
08.2018 - 12.2019

Computer Technician

St. Joseph Enterprises
08.2014 - 07.2018

BBA -

Amity University

B. Com -

Vikram University

High School Diploma -

Christu Jyoti Convent Senior Secondary School
Manuel Lawrence