Manuj Jain
Gurgaon,Haryana
Overview
11
11
years of professional experience
Summary
Strategic IT Delivery Leader and Functional Solution Architect with 10.5+ years of experience in Life Insurance, Product Ownership, and Enterprise Digital Transformation. Proven expertise in leading large-scale onboarding platforms, modernizing legacy systems into event-driven architectures, and driving measurable business outcomes through API-led integration, automation, and stakeholder alignment. Strong track record of reducing turnaround times, improving quality metrics, and enabling revenue growth in distributor-led ecosystems.
Work History
Functional Solution Architect
PNB MetLife India Insurance Company
Gurgaon
03.2024 - Current
- Strategic Product Ownership (eBranchPro): Serve as the primary Product Owner for the organization's flagship distributor-led onboarding platform (Main Revenue Channel). Redesigned the end-to-end user journey, slashing onboarding time by ~85% (from 50 mins to 7 mins) via API-led integrations and intuitive UI/UX modernization.
- Architecture Transformation (MetFlow): Leading the architectural overhaul of legacy Mid-Office systems to a modern Event-Driven Architecture (Kafka), ensuring high scalability for document verification and critical workflows.
- Digital Transformation (CredNXT): Spearheaded the digitization of the Credit Life New Business journey, eliminating paper-based dependencies to enable 5-minute rapid data entry, significantly enhancing distributor capabilities.
- Operational Impact (Sales Edit Logic): Conceptualized and deployed system features, empowering users to modify details pre-issuance. This reduced the application rejection rate from 30% to ~11%, eliminating non-genuine rejections due to human error.
- Quality Control (PDQC): Revamped the Policy Dispatch Quality Control logic for dedupe customers, ensuring new details reflect accurately in policy documents. Reduced documentation errors from 28% to 8%.
- Strategic Leadership: Managing a cross-functional team of Automation Testers and Techno-Functional BAs. Responsible for maintaining the application Runbook, Enterprise Strategic Roadmap, and conducting competitor benchmarking to maintain market leadership.
- Stakeholder Management: Acting as the primary bridge between Strategy, New Business, Underwriting, Legal, Compliance, and Technical Development teams to ensure seamless delivery.
Chief Manager (IT Application Support)
Edelweiss Tokio Life Insurance
Mumbai
09.2022 - 03.2024
- Operational Turnaround: Spearheaded process re-engineering that improved IT Resolution Turnaround Time (TAT) from 69.83% to 93.67%, achieving a ~34% efficiency gain in a high-volume environment.
- Vendor Governance: Managed a 17-member Cross-functional Team vendor team, overseeing resource planning, billing, and invoicing. Successfully optimized operational costs through strict SLA enforcement and resource rationalization.
- Regulatory Compliance (IRDAI Audit): Led the technical response for Internal and External audits. Successfully achieved certification from Concurrent Auditors under Schedule I-B regarding applicable NAV for year-end proposals (2022-23).
- Customer Excellence: Skilfully managed Grievances and Ombudsman cases, prioritizing high-sensitivity customer concerns to ensure regulatory compliance and satisfaction.
- Process Automation: Innovatively designed and deployed UiPath/Power Automate solutions for daily monitoring and audit queries, drastically reducing manual effort for the support team.
- Security Ops (IDM): Played a pivotal role in the end-to-end implementation of the Identity Management Solution, managing the lifecycle from Proof of Concept (POC) to Go-Live.
- Release Quality: Implemented rigorous 'Quality Gates' for production fixes, resulting in a 23.67% reduction in post-production defects.
Associate & Onsite Coordinator (Client: PNB MetLife)
Cognizant Technology Solutions
Mumbai
06.2016 - 09.2022
- Client Engagement: Served as the Onsite Lead (Team of 15) for critical production applications, acting as the primary point of contact for Business Leadership.
- System Stability: Leveraged C#/.NET expertise to debug complex code flows, ensuring 99.9% uptime for business-critical Policy Issuance systems.
- Performance Engineering: Analysed code bottlenecks to accelerate the 'Concept-to-Cash' cycle; built custom dashboards for proactive monitoring.
- Software Development Life Cycle (SDLC) Management: Managed the full lifecycle from Requirement Analysis to UAT and Root Cause Analysis (RCA), ensuring minimal system outages.
Education
B.Tech - Mechatronics Engineering
SRM University
01.2016
Skills
- Strategic Delivery & Leadership
- Product Ownership
- Roadmap Strategy
- User Stories Creation
- Backlog Prioritisation
- Project Management
- Agile
- Scrum Framework
- Waterfall Delivery
- Risk Management
- Stakeholder Management
- Client Relationships
- Vendor Governance
- SLA
- Cost Optimisation
- Functional Architecture
- Solutioning complex requirements
- Gap Analysis
- Core Insurance
- Life Asia
- Ingenium
- New Business
- Underwriting
- Claims
- Compliance
- Regulatory Adherence
- IRDAI
- Business Continuity Management
- Database
- Advanced SQL
- Oracle PL/SQL
- Data Analysis
- Reporting
- Integration
- Web Application Programming Interfaces
- APIs
- System Integration Logic
- Microservices Concepts
- Fundamentals
- C# NET
- VBNET
- Logic
- Debugging Knowledge
- Process Automation
- UiPath
- Microsoft Power Automate
- Workflow Design
- Operational Excellence
- Incident Management
- Root Cause Analysis
- RCA
- Metrics
- TAT Reduction
- Quality Gates
- Production Stability
Core Competencies
Product Ownership: Roadmap Strategy, User Stories Creation, Backlog Prioritisation, Project Management: Agile/ Scrum Framework, Waterfall Delivery, Risk Management, Stakeholder Management: Client Relationships, Vendor Governance (SLA/ Cost Optimisation), Functional Architecture: Solutioning complex requirements, Gap Analysis, Core Insurance: Life Asia, Ingenium, New Business, Underwriting, Claims, Compliance: Regulatory Adherence (IRDAI), Business Continuity Management, Database: Advanced SQL, Oracle PL/SQL (Data Analysis & Reporting), Integration: Web Application Programming Interfaces (APIs), System Integration Logic, Microservices Concepts, Fundamentals: C# .NET, VB.NET (Logic & Debugging Knowledge), Process Automation: UiPath, Microsoft Power Automate (Workflow Design), Operational Excellence: Incident Management, Root Cause Analysis (RCA), Metrics: TAT Reduction, Quality Gates, Production Stability
Quote
Fall seven times and stand up eight.
Japanese Proverb
Honors And Awards
- 2025-11-01, Excellence in Development (2x Recipient), Awarded twice at the 'Engage' event for the rapid delivery of eBranchPro and the MetFlow/CredNXT transformation.
- 2024-01-01, Outstanding Performance Recognition, Recognized for consistently exceeding annual strategic targets and delivery KPIs.
- 2024-11-01, MetLife Global 'Above & Beyond' Award, International recognition for delivery excellence; awarded for going beyond the call of duty in critical project execution.
- 2024-11-01, Certificate of Recognition, Awarded for outstanding performance and achievements in project delivery.
- 2022-12-01, Superstar of the Month (3x Winner), Awarded in Dec '22, Mar '23, and Sep '23 at Edelweiss Tokio for exceptional vendor governance and support.
- 2022-01-01, Business Excellence Certificates (11x), Received 11 citations for critical production stability fixes and operational improvements at Edelweiss Tokio.
- 2017-01-01, Sapphire Award & Associate of the Quarter (3x), Cognizant Technology Solutions - Recognized for creating critical support tools and consistent delivery excellence.
Timeline
Functional Solution Architect
PNB MetLife India Insurance Company
03.2024 - Current
Chief Manager (IT Application Support)
Edelweiss Tokio Life Insurance
09.2022 - 03.2024
Associate & Onsite Coordinator (Client: PNB MetLife)
Cognizant Technology Solutions
06.2016 - 09.2022
B.Tech - Mechatronics Engineering
SRM University