Ethical Hacking, Cyber Security & Cloud Computing
Manu Kumar Sharma
Senior IT Support Engineer In Aforeserve.com Ltd.
Summary
Technical Support Engineer with 3year+ of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
6
6
years of professional experience
52
52
years of post-secondary education
Work History
Senior IT Support Engineer
Aforeserve.Com Ltd
Saket, New Delhi
04.2022 - Current
- Providing IT support on Server, Active Directory, DHCP, DNS
- Configuration Microsoft Outlook Backup & Restore data
- Configuring & Troubleshooting Microsoft Outlook (MS Office\ Office 365)
- User ID create, Modification, Attributes in Active Directory
- Installing and manage N/W Printers
- Configuration and maintenance of Crowd Strike
- Installation of New Devices Apple iMac, iPad and AIO PC’s/Laptops assigned to user
- Providing Helpdesk Services
- Handling daily call report & Monthly MIS report
- Vendor Management
- Asset Management Service
Technical Support Engineer
Epris Dynamics Pvt. Ltd.
East of Kailsh, New Delhi
01.2019 - 11.2021
- Maintained camera and physical security systems
- Oversaw daily performance of computer systems and immediately responded to Team issues to keep network up and running
- Demonstrated familiarity with latest hardware, software and networking
- Technology, as well as industry trends
- Supported phone, photocopier and other physical equipment
- Built PC, customized and repaired Laptop, Desktop, AIO, iMac, MacBook
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Head of Marketing
Epris Dynamics Pvt. Ltd
East of Kailash, New Delhi
01.2019 - 11.2021
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
- Considered business demands and customer preferences when developing pricing structures and marketing plans
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes
- Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
- Oversaw preparation of marketing copy, images, videos, emails and other collateral
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets
- Supervised all marketing and planning activities to exceed sales and margin goals
- Interacted with Customers, over On site or telephonically or B2B Regularly or When Required.
Education
Diploma - Hardware and Networking
Diploma - undefined
Jetking Learning Centre
CCNA (R&S) - undefined
Diploma - Computer Applications
DCA - undefined
A.I.E.T
Intermediate -
Jharkhand board, S.E.B board
B.Sc.
J.P. University Chhapra
05.2017 - 04.2021
Skills
Helpdesk Services, Hardware Support, Hardware Networking, System Support, Mac support, Linux Support & Technical Support on Hardware and Networking Fieldundefined
Interests
Additional Information
Installation of Windows & All Type of Operating Systems • Troubleshooting on hardware & Software level. • Upgrade and restore the operating systems, and application configuration. Networking• Resources sharing • IP Configuration • Structured Cabling Key Learning (Server)•
Installing and configure Windows Server • Configure ADDS on server • Install and configure DHCP • Install and configure GPO, WDS and DNS. Troubleshooting of Windows Server• Data Backup & Cloud Computing, Outlook backup/restore, Router, Switch, AP & configuration etc.
Timeline
Senior IT Support Engineer
Aforeserve.Com Ltd
04.2022 - Current
Technical Support Engineer
Epris Dynamics Pvt. Ltd.
01.2019 - 11.2021
Head of Marketing
Epris Dynamics Pvt. Ltd
01.2019 - 11.2021
B.Sc.
J.P. University Chhapra
05.2017 - 04.2021
Diploma - Hardware and Networking
Diploma - undefined
Jetking Learning Centre
CCNA (R&S) - undefined
Diploma - Computer Applications
DCA - undefined
A.I.E.T
Intermediate -
Jharkhand board, S.E.B board
Personal Vitae
Father's name : Yogendra Sharma
Languages known : English, Hindi
Sex : Male
Date of birth : 15 Sep 2000
Marital status : Single
Nationality : India
Current address : New Ashok Nagar, New Delhi- 110096
Permanent address : Vill+PO. - Nautan, Dist. - Siwan, (Bihar- 841243)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Passport & Driving License Details
Passport No. : U7820789
Passport Validity : 25/01/2021 to 24/01/2031
DL No. : BR29 20200005927
DL Validity : 08/04/2020 to 14/09/2040
Personal Vitae
Father's name : Yogendra Sharma
Languages known : English, Hindi
Sex : Male
Date of birth : 15 Sep 2000
Marital status : Single
Nationality : India
Current address : New Ashok Nagar, New Delhi- 110096
Permanent address : Vill+PO. - Nautan, Dist. - Siwan, (Bihar- 841243)
Passport & Driving License Details
Passport No. : U7820789
Passport Validity : 25/01/2021 to 24/01/2031
DL No. : BR29 20200005927
DL Validity : 08/04/2020 to 14/09/2040
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