Ethical Hacking, Cyber Security & Cloud Computing
Manu Kumar Sharma
Senior IT Support Engineer In Aforeserve.com Ltd.
Summary
Technical Support Engineer with 3year+ of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
6
6
years of professional experience
52
52
years of post-secondary education
Work History
Senior IT Support Engineer
Aforeserve.Com Ltd
Saket, New Delhi
04.2022 - Current
- Providing IT support on Server, Active Directory, DHCP, DNS
- Configuration Microsoft Outlook Backup & Restore data
- Configuring & Troubleshooting Microsoft Outlook (MS Office\ Office 365)
- User ID create, Modification, Attributes in Active Directory
- Installing and manage N/W Printers
- Configuration and maintenance of Crowd Strike
- Installation of New Devices Apple iMac, iPad and AIO PC’s/Laptops assigned to user
- Providing Helpdesk Services
- Handling daily call report & Monthly MIS report
- Vendor Management
- Asset Management Service
Technical Support Engineer
Epris Dynamics Pvt. Ltd.
East of Kailsh, New Delhi
01.2019 - 11.2021
- Maintained camera and physical security systems
- Oversaw daily performance of computer systems and immediately responded to Team issues to keep network up and running
- Demonstrated familiarity with latest hardware, software and networking
- Technology, as well as industry trends
- Supported phone, photocopier and other physical equipment
- Built PC, customized and repaired Laptop, Desktop, AIO, iMac, MacBook
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Head of Marketing
Epris Dynamics Pvt. Ltd
East of Kailash, New Delhi
01.2019 - 11.2021
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
- Considered business demands and customer preferences when developing pricing structures and marketing plans
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes
- Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
- Oversaw preparation of marketing copy, images, videos, emails and other collateral
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets
- Supervised all marketing and planning activities to exceed sales and margin goals
- Interacted with Customers, over On site or telephonically or B2B Regularly or When Required.
Education
Diploma - Hardware and Networking
Diploma - undefined
Jetking Learning Centre
CCNA (R&S) - undefined
Diploma - Computer Applications
DCA - undefined
A.I.E.T
Intermediate -
Jharkhand board, S.E.B board
B.Sc.
J.P. University Chhapra
05.2017 - 04.2021
Skills
Helpdesk Services, Hardware Support, Hardware Networking, System Support, Mac support, Linux Support & Technical Support on Hardware and Networking Field
Load Balancers, Basic Knowledge of HTML Language and Knowledge of Cyber Security & Hacking tools
Network troubleshooting, OS troubleshooting, PC Building, Software Installation, Software Cracking, Repair iMAC, MacBook, AIO, PC, Laptops
Patching, Configuration\Installation of Antivirus McAfee, Crowd Strike, etcTroubleshooting on L3, Network Printer installation & Troubleshooting, IP Cameras installation & TroubleshootingBio-metric, DVR/NVR, CCTV, Router, Switch, AP, configuration etcWindows Server troubleshooting, Good Knowledge of DHCP, DNS, ADDS, Active Directory, FTP EtcMS Office 365\ MS Office installation & Troubleshooting, Outlook configuration & troubleshooting And Networking devices EtcCommunications, Team Management, Problem resolution, Customer Service and MarketingInterests
Additional Information
Installation of Windows & All Type of Operating Systems • Troubleshooting on hardware & Software level. • Upgrade and restore the operating systems, and application configuration. Networking• Resources sharing • IP Configuration • Structured Cabling Key Learning (Server)•
Installing and configure Windows Server • Configure ADDS on server • Install and configure DHCP • Install and configure GPO, WDS and DNS. Troubleshooting of Windows Server• Data Backup & Cloud Computing, Outlook backup/restore, Router, Switch, AP & configuration etc.
Timeline
Senior IT Support Engineer
Aforeserve.Com Ltd
04.2022 - Current
Technical Support Engineer
Epris Dynamics Pvt. Ltd.
01.2019 - 11.2021
Head of Marketing
Epris Dynamics Pvt. Ltd
01.2019 - 11.2021
B.Sc.
J.P. University Chhapra
05.2017 - 04.2021
Diploma - Hardware and Networking
Diploma - undefined
Jetking Learning Centre
CCNA (R&S) - undefined
Diploma - Computer Applications
DCA - undefined
A.I.E.T
Intermediate -
Jharkhand board, S.E.B board
Personal Vitae
Father's name : Yogendra Sharma
Languages known : English, Hindi
Sex : Male
Date of birth : 15 Sep 2000
Marital status : Single
Nationality : India
Current address : New Ashok Nagar, New Delhi- 110096
Permanent address : Vill+PO. - Nautan, Dist. - Siwan, (Bihar- 841243)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Passport & Driving License Details
Passport No. : U7820789
Passport Validity : 25/01/2021 to 24/01/2031
DL No. : BR29 20200005927
DL Validity : 08/04/2020 to 14/09/2040
Personal Vitae
Father's name : Yogendra Sharma
Languages known : English, Hindi
Sex : Male
Date of birth : 15 Sep 2000
Marital status : Single
Nationality : India
Current address : New Ashok Nagar, New Delhi- 110096
Permanent address : Vill+PO. - Nautan, Dist. - Siwan, (Bihar- 841243)
Passport & Driving License Details
Passport No. : U7820789
Passport Validity : 25/01/2021 to 24/01/2031
DL No. : BR29 20200005927
DL Validity : 08/04/2020 to 14/09/2040