Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Projects
Timeline
Generic
Manu Madathil Joseph

Manu Madathil Joseph

Delhi

Summary

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Desktop Support Engineer

EXL
Gurgaon
02.2023 - 06.2024
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Education

MCA (Computers) -

Bhai Parmanand Institute of Business Studies (BPIBS)
07.2022

BCA (Computers) -

COMM-IT Career Academy
08.2020

Class XII -

St , Columbas School
01.2017

Class X -

St , Columbas School
01.2015

Skills

  • Html
  • CSS
  • Javascript
  • Python
  • Java
  • Application installations
  • End-user support
  • Debugging
  • Hardware Installation
  • Software Installation
  • Technical Support
  • MySQL

Certification

Udemy Python Masterclass Certificate

Accomplishments

    Department topper in school

Personal Information

  • Date of Birth: 02/15/98
  • Gender: Male

Languages

  • English (Both)
  • Hindi (Both)
  • Malayalam (Spoken)

Projects

Online Shopping Portal, April 2022 - July 2022, An E-Commerce Website where the customer can buy products according to his needs.

Timeline

Desktop Support Engineer

EXL
02.2023 - 06.2024

MCA (Computers) -

Bhai Parmanand Institute of Business Studies (BPIBS)

BCA (Computers) -

COMM-IT Career Academy

Class XII -

St , Columbas School

Class X -

St , Columbas School

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Manu Madathil Joseph