Summary
Overview
Work History
Education
Skills
Certification
Notable Accomplishments
Preferred Locations
Profile Summary - Summary
Timeline
Generic

Manuraja Ramachandran

Chennai,TN

Summary

As a Certified Scrum Professional Targeting roles as Scrum Master/ Senior Project Manager with an organization of repute.Preferred Location: Chennai / Bengaluru / Hyderabad as immediate joiner

As a Scrum Master, Managed Multiple Scrum Teams and passionate about inspiring team efficiency and Fostering an agile culture by Incorporating Agile Principles and values in various organizations through Coaching. Proven track record of successfully implementing Scrum Methodologies to enhance team productivity for Complex Projectsand project delivery Expertise in facilitating Scrum ceremonies including Sprint Planning, Daily Stand-up, Sprint Reviews, and Retrospectives Demonstrated ability to manage Stakeholder Expectations and deliver high-quality products on time assuring customer satisfaction through surveys. Offered account leadership as Program Lead, Project Manager and scrum master to the Delivery Team, Supported the teams to develop strategies, and implemented solutions to meet the contract deliverables on Time with highest quality Skilled in using Agile tools such as Jira, Trello, and Confluence for project tracking and collaboration. Proficient in Managing a broad range of corporate IT initiatives, yearly planning, analysis & implementation of solutions in support of business objectives Skilled in identifying & recommending system enhancements that aid in operations efficiency, effectiveness and the customer experience; worked on incident / problem / change management of the system and analysed & mitigated the risks Effective in ensuring high-quality customer experience, enriching customer satisfaction while adhering to the work processes andService Level Agreements

Overview

24
24
years of professional experience
1
1
Certification

Work History

Scrum Master

DBS Technologies India
12.2022 - 06.2024
  • Company Overview: Helius Technologies & Yectra Technologies
  • Coordinating and supporting PO in preparing effective high priority backlogs and ensure clear understanding of team.
  • Facilitated all Scrum Ceremonies for better inspection, adaptation through smooth collaborations and communications.
  • Remove impediments and blockers for the team.
  • Coach Team and Organization for better adaptation and implementation of Agile methodologies.
  • Helius Technologies & Yectra Technologies

Project Manager (Infra), IT Operations Manager, PMO, IT Manager and Project Manager

Wipro Ltd.
11.2016 - Current
  • Handled several projects (both Software & Infra) maintaining CSAT by delivering project/Maintaining projects for smooth operations.
  • Lead and managed several teams both in offshore/Onsite site.
  • Managing the teams by defining their KPIs, reviewing their performance for appraisals, and imparting trainings for knowledge management; writing& revising user/technician training manuals and procedures.
  • Understanding the clients’ strategy, and conceptualizing & managing the execution of solutions for them; collaborating with various sub-teams such as BAU, Automation, Installation, Security, and so on.
  • Optimizing the delivery operations by using right mix of skills & experience.
  • Worked on upgradation& Migration of legacy Servers, OS, Applications, Database. Backup & Storage Devices and Decommission of servers.
  • Building a trusted circle of partner relations to manage the stakeholders.
  • Governing& managing the processes and ensure compliance for the same.
  • Coordinating with the ITSM Team and managing incidents, problems and changes.
  • Adhering to the process guidelines to ensure consistency in delivering quality service within the scheduled timeframes, and updating the IT Service tickets in system; preparing and maintaining weekly & monthly Service Delivery Reports; coordinating for internal and external audits.
  • Planning the shift roster for all the towers, conducting daily operations& team sync-up meetings and weekly & monthly operational review meetings with customer.
  • Maintained service delivery as per the SLA for all the tickets including response & resolution SLAs and performed monthly trend analysis.
  • Managed identified Risk and Tracked effectively for closure.
  • Liaising with the Quality Team for track the projects’ performance for deliverables.
  • Collaborated with the ERM Team for internal & external compliance and security audits as per ISO standards.
  • Maintained& managed Wipro IT infrastructure, including end-user support, ODC setup, VPN connectivity, NTC rooms, data centers, conference rooms, and so on.

Assistant Manager (Systems)

Accel Frontline (P) Ltd.
12.2009 - 05.2012
  • Led a team of 35 members; maintained & monitored the service tickets and ensured resolution of the same as per the SLAs to maintain service delivery & customer satisfaction.
  • Conducted regular review meetings with the internal teams and external customers; provided technical support & assistance to the teams.
  • Administered users&groups in the servers and applications; conducted regular health checks of all the servers & hardware; performed firmware/hardware upgrades, applied OS patches and installed packages on Sun servers; created&maintained zones on Solaris 10’.
  • Performed regular backups, and executed DR Disaster Recovery drills.

Unix/Solaris System Administrator

HP India Sales (P) Ltd.
09.2006 - 11.2009
  • Offered day-to-day technical support including analysis, troubleshooting and resolution through corrective actions.
  • Managed user & security administration, file permissions, Role-Based Access Control (RBAC) & Access Control List (ACL), DNS/NIS/NFS, File System, Packages & Patch Administration, and created & managed the file system.
  • Scheduled jobs using CRONTAB & AT and administered the Network File System (NFS).
  • Maintained zone states and Service Management Facility (SMF) on Solaris 10.
  • Administered & maintained SUN Servers and OS version 8,9 & 10 (Sun Fire V890,V880,V440,V240,Sun Fire T2000,T5220,T5440,M4000,P6000 Blade Enclosure with Blades T6340&T6320 machines).
  • HP Integrity Servers with OS 10, HP-Unix 11.11v1,v2&v3 (Compaq, HP C3600 workstation, RX 6600, HP DL ProLiant Machines, HP Superdomes with Vpar and Npar technologies).

Unix/Solaris System Administrator

RTech
05.2004 - 08.2006

Windows / UNIX System Administrator

Sri Jain Technologies Ltd.
02.2002 - 04.2004

Education

B.E. - Electronics & Communication Engineering

Madras University
01.1998

Skills

  • Scrum
  • Agile Methodologies
  • Project Management
  • Resource Management
  • Stakeholder Management
  • Quality & Risk Management
  • Coaching & Mentoring

Certification

  • Certified Scrum Master
  • Professional Scrum Master 2
  • ITIL V3 Foundation Certification
  • Six Sigma Green Belt Certification Program in Wipro
  • Azure Cloud Fundamentals – Microsoft (AZ-900) Certified
  • Sun Certified System Administrator (SCSA)
  • AWS Cloud Practitioner

Notable Accomplishments

  • DBS Tech, Hyderabad (Helius Technologies), Managed Multiple Teams and delivered Multiple high Priority Projects across regions like Singapore, Hongkong, India, Indonesia, Taiwan & China within stipulated schedule., Increased teams efficiency by Agile Methodologies with Scrum framework and Coached Team/organizations for better understanding of Agile and Scrum Principles and Practices., Created and maintained Agile environment for better collaborations & Communication by incorporating Transparency in the Team., Facilitated scrum events & meeting as needed.
  • Wipro Ltd., Liaised with vendors for support functions hardware & AMC maintenance, and contractors for resourcing., Reduced the penalties for SLA breach during migration from Redband Amber to Green., Participated as a Panellist in discussions, migrated Mid Dome Servers to Super Dome Servers and New DC set-up., Ensured service availability at 99.99%, with 100% uptime of systems & services., Maintained highest customer satisfaction index by smooth and on time deliverables.

Preferred Locations

  • Chennai, Tamil Nadu
  • Bengaluru, Karnataka
  • Hyderabad, Telangana

Profile Summary - Summary

As a Scrum Master, Managed Multiple Scrum Teams and passionate about inspiring team efficiency and Fostering an agile culture by Incorporating Agile Principles and values in various organizations through Coaching. Proven track record of successfully implementing Scrum Methodologies to enhance team productivity for Complex Projects and project delivery. Expertise in facilitating Scrum ceremonies including Sprint Planning, Daily Stand-up, Sprint Reviews, and Retrospectives. Demonstrated ability to manage Stakeholder Expectations and deliver high-quality products on time assuring customer satisfaction through surveys. Offered account leadership as Program Lead, Project Manager and scrum master to the Delivery Team, Supported the teams to develop strategies, and implemented solutions to meet the contract deliverables on Time with highest quality. Skilled in using Agile tools such as Jira, Trello, and Confluence for project tracking and collaboration. Proficient in Managing a broad range of corporate IT initiatives, yearly planning, analysis & implementation of solutions in support of business objectives. Skilled in identifying & recommending system enhancements that aid in operations efficiency, effectiveness and the customer experience; worked on incident / problem / change management of the system and analysed & mitigated the risks. Effective in ensuring high-quality customer experience, enriching customer satisfaction while adhering to the work processes and Service Level Agreements.

Timeline

Scrum Master

DBS Technologies India
12.2022 - 06.2024

Project Manager (Infra), IT Operations Manager, PMO, IT Manager and Project Manager

Wipro Ltd.
11.2016 - Current

Assistant Manager (Systems)

Accel Frontline (P) Ltd.
12.2009 - 05.2012

Unix/Solaris System Administrator

HP India Sales (P) Ltd.
09.2006 - 11.2009

Unix/Solaris System Administrator

RTech
05.2004 - 08.2006

Windows / UNIX System Administrator

Sri Jain Technologies Ltd.
02.2002 - 04.2004

B.E. - Electronics & Communication Engineering

Madras University

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Manuraja Ramachandran