MANVI DHAWAN

Data Quality Specialist | Oct 2015 – Present (10+ Years)

• Led enterprise-level data quality assessments using Informatica (IDQ), ensuring alignment with defined data specifications
• Developed 700+ Data Quality reports and dashboards (JIRA, Power BI), validated in UAT & PROD
• Performed data mining, modelling, and SQL-based data extraction to support business initiatives
• Identified, analyzed, and resolved data quality issues; managed Critical Data Elements (CDEs) in Collibra
• Built transaction-level IDQ dashboard reports and monitored Pension Dashboard data quality
• Collaborated with global stakeholders on data diagnostics, risk analysis, and process improvements
• Created SOPs, conducted training sessions, and supported project migrations (PING, Pension, C&T)

• Managed transfer processes between fund managers/platforms for ISA/GIA and SIPP customers
• Provided excellent customer service to retain existing clients and attract new assets
• Monitored, controlled, and improved service standards
• Articulated and implemented best practices
• Reviewed process issues and recommended scalable solutions
• Conducted UAT testing/regressions/health checks
• Managed dealing/sign-off activities and OUT OF STANDARD WIs
• Maintained 100% quality, efficiency, and continuous improvement in performance data
• Handled BCRs/Complaints/Risk events and implemented LEAN ideas
• Now Transfer Agency - Client Maintenance

• Managed client investment applications in SICAV range of funds
• Created and managed new and existing client accounts
• Cross-verified control reports to prevent errors
• Handled complex cases requiring detailed analysis
• Coordinated effectively with stakeholders and departments
• Managed processes like mandate setup, MSP, and WDP
• Assisted in fund mergers, launches, and closures
• Participated in projects like Mailbox reduction, SICAV Digital Shareholder Mailing, FATCA, and CDB level testing
• To analyse and report supervisor about the business correction errors.
• Have performed all the BULK tasks for Mandates and Transfers. Also involved in BULK tasks of Projects like OECD and FATCA.
• Handled generic mailbox of the team effectively and worked to reduce mailbox traffic by 50% as part of e-mail reduction project.
• Participated in health checks and contributed to the testing of the Work Hub application
• Now Transfer Agency - Client Maintenance