MANVI MISHRA
Business Analyst
Bengaluru
Summary
Energetic, well-spoken, highly motivated, and resourceful event coordinator with more than 4 years of experience in Client servicing in Event.
adaptable, with talent for building strong client relationships and delivering exceptional service. Combines in-depth understanding of client needs with expertise in problem-solving and project management. Dedicated to driving client satisfaction and fostering long-term partnerships.
Overview
4
4
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Client Service Manager
Wings Events and Brand Activation PVT LTD
06.2023 - 11.2024
- Demonstrated flexibility in adapting to evolving client requirements while maintaining focus on delivering exceptional results.
- Designed metrics to support customer and market-driven culture and address company priorities.
- Implemented strategic initiatives to optimize service offerings, increasing overall value for clients.
- Negotiated contracts to secure favorable terms for clients, promoting long-term partnerships and mutual success.
- Navigated cross-functional collaboration to deliver sales forecasts and align delivery with objectives and client expectations.
- Guided clients through change management processes by providing expert insights into best practices and potential pitfalls.
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Led cross-functional & Operatinal teams to deliver exceptional service, maximizing efficiency and productivity.
Client Service Executive (Sales and Project Lead)
Event U All
09.2022 - 05.2023
- Taking requirements and Goals from clients. Giving Presentations on Services and product offerings provided by the organization. Handling Client meetings with regular updates. End to end Project execution including hospitality, and client engagement.
- Focus project areas
- Family Day & R&R:- (4000Pax): Received opportunity to lead of the project handling all the parts of client handling and handling regular updates coordination for the project.
- Conference:- Received the opportunity to lead the project of PAN India and coordinate with the production team and client for the smooth delivery of the project.
- Exhibition:- Received the opportunity to lead the project and coordinate with the production team and client for the smooth delivery of the project.
- Launch:- Received the opportunity to work with the creative team & Production team.
Client Service Executive (Sales and Project Lead)
AF Track Events, Raipur
09.2021 - 08.2022
- Taking requirements and Goals from clients. Providing Presentations on Services and product offerings provided by the organization. Handling Client meetings with regular updates. End to end Project execution including hospitality, client engagement, vendor coordination, and artist management.
- Focus Project areas
- Big fat weddings:- Received the opportunity to be part of a wedding hosted at the Chief Minister's house, and multiple big budget weddings at various ministers and renowned industrialists.
- Corporate & Government Projects:- Organized book launches, Product launches such as tractor, also govt. Mahotsav MLA conferences.
Client Service Executive (Sales and Project Lead)
Wedding Samadhan
05.2021 - 07.2021
- Majorly handled responsibility as hospitality lead part of which was responsible for assigning work for different departments like help desk, logistics, and other small function groups.
Founder/ CEO
Float Away, Khairagarh
12.2020 - 04.2021
- Started as a passion project to explore the event management industry and to test my abilities in event organization and execution, shortly after I started this project world was hit by pandemic, and gave me the opportunity to organize some intimate events such as :Birthday Parties. Engagement ceremonies. Baby Shower.
- As the world opened up I decided to put this project on hold and seek mentorship from other experienced organizations.
Education
Masters Certification - AI Powered Business Analytics
Simplilearn
Remote 04.2001 -
PGDEMEM - Event Management and Experiential Marketing
EMDI Institute of Media And Communication
Mumbai 04.2001 -
B.Tech - IT
C.S.V.T.U
Bhilai01.2018
Skills
Digital Marketing
Project Planning
Team Management
Client relationship building
Team development
Project oversight
Cross-functional coordination
Strong leadership
Problem-solving
MS office
Operations management
Data-driven decision making
Requirements Gathering & Elicitation
Business Requirement Document (BRD)
Functional Requirement Specification (FRS)
User Stories & Acceptance Criteria
Process Mapping & Workflow Analysis
Use Case Modeling
Stakeholder Analysis & Management
Certification
Diploma in Digital Marketing from Shaw academy.
Interests
Explore and read different genres and languages of dance, Travelling to different places and exploring the culture, specially rural India, Writing Hindi poems
CONTACT DETAILS
- Ph. No.: +91 82238 21449
- Email: manavimishra97@gmail.com
- Linkedin: https://www.linkedin.com/in/manvi-mishra-a9803a194
Timeline
Senior Client Service Manager
Wings Events and Brand Activation PVT LTD
06.2023 - 11.2024
Client Service Executive (Sales and Project Lead)
Event U All
09.2022 - 05.2023
Client Service Executive (Sales and Project Lead)
AF Track Events, Raipur
09.2021 - 08.2022
Client Service Executive (Sales and Project Lead)
Wedding Samadhan
05.2021 - 07.2021
Founder/ CEO
Float Away, Khairagarh
12.2020 - 04.2021
Masters Certification - AI Powered Business Analytics
Simplilearn
04.2001 -
PGDEMEM - Event Management and Experiential Marketing
EMDI Institute of Media And Communication
04.2001 -
B.Tech - IT
C.S.V.T.U