MANVI SHARMA
Product Consultant
New Delhi,Delhi
Summary
An analytical and strategic thinker, experienced in combining customer insight and business data to drive continuous improvement in service delivery. Demonstrated ability to increase revenue and develop lasting partnerships with clients, in addition to proven leadership, contract negotiation, conflict-resolution, communication and problem-solving skills. Aspire to work with an organization that provides mutual growth, job satisfaction, learning and paves way for self-development in conjunction with organization’s goals.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Product Consultant
Cvent India Pvt. Ltd
, Haryana
07.2019 - 06.2020
- Handling Event operations, Ecommerce operations and technical support for enterprise & high-touch clients (North American/European/ANZ market)
- Assisting the Account Managers (Sales) in closing new book businesses in US, UK, EU, SA and ANZ by client business requirement analysis and providing effective ecommerce solutions
- Participating in regular standing client calls and providing best practices & proposing solutions that help clients meet their objectives while using Cvent
- Overseeing the whole life cycle of Cvent Payment Services (in-house merchant account) right from contract/onboarding to retention
- Working with vendors such as PayPal, Stripe, Authorize.net, CyberSource, First Data, Chase Paymentech for integrating with Cvent platform based on client/project requirements
- Gather client requirements for future releases of the product and document their feedback accordingly in Salesforce CRM tool
- Conducting quarterly business reviews with the clients to identify new value-creating opportunities and improving the overall result of the implementation and help clients meet their business goals
- Producing client deliverables such as training guides, instructions, or custom reports
- Supported product integrations like Salesforce, Zoom etc.
- Root cause analysis and reflection to ensure continuous process improvement thereby focusing on excellent client experience
- Working closely with senior management in finance to streamline Ecommerce operations adding to customer satisfaction to achieve business objectives
Intern - Data and Operations
Careers360
, Delhi
- Maintained energy and enthusiasm in fast-paced environment.
- Researched on various exams held across the country to fetch relevant data for aspiring candidates.
- Used Microsoft Word and Microsoft Excel to create documents and other communications.
Intern - Core Team Member and Team Lead
CAMPUS INC, VIACOM 18
Delhi, Delhi
- Brands worked with: VH1, MTV, MTV Beats, Colors, Comedy Central and Colors Infinity
- Managed team of 8 employees, overseeing hiring, conducting interviews and training.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Organized and managed many events for the brand across various colleges in Delhi
Influencer -Marketing
Insightone
, Delhi
- Worked as a Core Team Member and Team Lead
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Created appealing displays for routine arrangements and special promotions.
Education
BA (HONS) - ECONOMICS
DAULAT RAM COLLEGE, DELHI UNIVERSITY
North Campus 08.2016 - 07.2019
Skills
Account Management
Business Communication
Client Services
Troubleshooting
Product Training
Customer training
Customer Success
Relationship Building
Strategic Product Initiatives
Requirement gathering and GAP analysis
Certification
Lean Six Sigma Yellow Belt Certification
Anexas Europe (YBDL060620/1618/80)
Timeline
Product Consultant
Cvent India Pvt. Ltd
07.2019 - 06.2020
BA (HONS) - ECONOMICS
DAULAT RAM COLLEGE, DELHI UNIVERSITY
08.2016 - 07.2019
Intern - Data and Operations
Careers360
Intern - Core Team Member and Team Lead
CAMPUS INC, VIACOM 18
Influencer -Marketing
Insightone