Guest Service Associate
ITC Hotels
Chennai, India
08.2025 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.