MAQSOOD AHMAD
Mumbai
Summary
Wish to associate myself with the company of repute where my ability, skills and talent will be recognized and enable me to enhance them further and to reach a challenging and responsible position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate- Voice
Teleperformance Global Services PVT LTD
02.2021 - 10.2022
Senior Consultant
Sutherland Global Services
11.2019 - 03.2020
- Company Overview: for Fly Be Airline as Fare Filing executive
- For Fly Be Airline as Fare Filing executive
Senior Consultant
Sutherland Global Services
11.2016 - 10.2019
- Creating PNR and issuing tickets
- Checking Abroad range international itineraries to find effective costs and alternative routings
- Informing passengers date change and fare difference charges
- Informing tickets validity and extend the validity as per passenger request
- Reissuing, processing refund, revalidating tickets, quoting fares and splitting bookings
- Issuing EMD for advance seats and prepaid baggage
Ticketing Executive
AK TRAVELS
Jogeshwari
06.2015 - 10.2016
- Reissuing, processing refund, revalidating tickets, quoting fares and splitting bookings
Education
B.A -
Maulana Azad National Urdu University
01.2019
H.S.C. -
U P Board
01.2015
S.S.C. -
U P Board
01.2013
Personal Information
- Date of Birth: 10/04/90
- Gender: MALE
Certification
- Completed IATA Foundation course from Montreal, Canada, on 04 September 2016.
- Knowledge of Computerized Reservation System-CRS - Amadeus, Galileo and Sabre
Otherqualifications
MS-Office (Word Excel and Power Point)
Roles And Responsibilities
- Creating PNR and issuing tickets.
- Checking Abroad range international itineraries to find effective costs and alternative routings.
- Informing passengers date change and fare difference charges.
- Informing tickets validity and extend the validity as per passenger request.
- Reissuing, processing refund, revalidating tickets, quoting fares and splitting bookings.
- Issuing EMD for advance seats and prepaid baggage.
Accomplishments
- Certificate Of Excellence for focusing on customer satisfaction, 2017
- Client Appreciation for excellence service.
- Nominated as a top performer against the sales done in month of Jan19,Feb19. Awarded with two complementary domestic tickets.
Languages
- English
- Hindi
- Urdu
- Arabic
Hobbies and Interests
- Swimming
- Playing volleyball
- Travelling
Disclaimer
I MR MAQSOOD AHMAD declare that the information provided above are true and correct in the best of my knowledge.
Timeline
Senior Customer Service Associate- Voice
Teleperformance Global Services PVT LTD
02.2021 - 10.2022
Senior Consultant
Sutherland Global Services
11.2019 - 03.2020
Senior Consultant
Sutherland Global Services
11.2016 - 10.2019
Ticketing Executive
AK TRAVELS
06.2015 - 10.2016
- Completed IATA Foundation course from Montreal, Canada, on 04 September 2016.
- Knowledge of Computerized Reservation System-CRS - Amadeus, Galileo and Sabre
B.A -
Maulana Azad National Urdu University
H.S.C. -
U P Board
S.S.C. -
U P Board
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