Summary
Overview
Work History
Education
Skills
Websites
Quora
Interests
Timeline
Hi, I’m

Maragadamma R

Bengaluru

Summary

An Entrepreneur and a well seasoned professional considered analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Brings 7 years of valuable expertise to forward company north star.

Overview

13
years of professional experience
4
Languages

Work History

Scaler

Program Manager
01.2023 - 08.2023

Job overview

  • Demonstrated ability to lead strategic initiatives, managing complex projects from inception to successful completion.
  • Utilized customer insights and feedback to drive improvements in service delivery, enhancing user experience and satisfaction metrics such as NPS.
  • Improved NPS 30-40%
  • Created tools and benchmarks to improve performance and keep teams on task.
  • Evaluated customer demand for improved forecasting and business planning.
  • Successfully managed organizational change initiatives, ensuring smooth transitions and adoption of new processes or systems to support business growth. Produced and delivered presentations and summary documents for leadership review.

Scaler

Business Operations Manager
11.2019 - 08.2023

Job overview

  • Created and managed the NPS (Net Promoter Score) team and processes from the ground up, utilizing customer insights to drive collaborative problem-solving initiatives across multiple teams. Facilitated effective communication of customer feedback to optimize operations and enhance service delivery, demonstrating strong program management expertise.
  • Analyzed customer touch point information to effectively address issues raised by users and make necessary enhancements at the product level.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve beyond NPS goals.

Belong.co

Career Coach
5 2018 - 11.2019

Job overview

  • Designed and organized a webinar entitled "The art and science of a happy job" and organized a Data Science event entitled "Hack your Data Science Growth"
  • Providing one-on-one mentoring and assisting them in planning career moves to align with their top job preferences and career goals
  • Did unique experiments like Reverse Reference Check and Belongingness Score to make candidates life better.

Belong Experts (Belong.co)

Talent Advisor
01.2017 - 04.2018

Job overview

  • Maintained a high volume pipeline of candidates for numerous clients by sending personalized emails, making cold calls, asking for referrals via outbound hiring
  • We built a framework called "Theory of Everything" to give 11star candidate experience
  • Built expertise in Data Science Hiring and Career Growth Path

Own Textile Business

Entrepreneur
05.2010 - 11.2016

Job overview

  • Conducted a business plan and strategy, and participated in all facets of the business development
  • Communicated with customers to identify and formulate their requirements; customized product to ensure that it was in compliance with the customers' needs


Education

University of Madras
Bengaluru, India

MBA from Human Resource
04.2001

University Overview

Skills

Project Management

Websites

Quora

Quora
quora.com/profile/Maragadamma-MR

Interests

Badminton

Cricket

Travel

Timeline

Program Manager
Scaler
01.2023 - 08.2023
Business Operations Manager
Scaler
11.2019 - 08.2023
Talent Advisor
Belong Experts (Belong.co)
01.2017 - 04.2018
Entrepreneur
Own Textile Business
05.2010 - 11.2016
University of Madras
MBA from Human Resource
04.2001
Career Coach
Belong.co
5 2018 - 11.2019

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Maragadamma R