Maria Laura Manresa
Account Specialist
Bengaluru,KA
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Investment Banking and digital marketing practices and documentation requirements.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Senior Account specialist
Amazon
Bangalore , India
07.2021 - Current
- Proficiently handling the portfolio of accounts- standard and high-value advertisers
- Strategically analyzing the account performance against metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients' goal
- Work on advertiser accounts and build advertising recommendations to help meet their advertising goals
- Ensure KPIs (assigned goals) are consistently met
- Flawlessly executing optimizations, liaising with key internal and external stakeholders to contribute on business.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Presented professional image consistent with company's brand values.
Financial analyst
Northern Trust Corporation
Bangalore, India
05.2019 - 07.2021
- Performed trade capture to ensure trade flow without any error
- Processed margin moves and Austraclear, and interacted with the custodians and counterparty to make sure no margins fail
- Liaised with clients, custodians, and counterparties to resolve queries & improved financial status by analyzing results, monitoring variances, identifying trends, and recommending improvements to the management
- Solved financial problems with use of diverse analytical and modeling techniques.
- Developed spreadsheet models for diverse projects and analysis.
Value Banker
ICICI Bank
Bangalore, India
12.2018 - 05.2019
- Built a positive relationship with cross-selling of Bank Products (Gold, Insurance, Saving A/c, Current A/c, FDRs other fee
- Income products to the clients
- Promptly resolved customer queries, handled cash, enhanced the day-to-day banking operations, and managed a good relationship with the clients and account holders to enhance CASA, handled retention, & increased the member count to the group of managed accounts & the product holding of these customers.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
MBA - finance
St.Josephs college
Bangalore, India 12.2019 - Current
Post Graduation Diploma In Banking Operations - Banking And Financial Support Services
National institute of information technology
Bangalore, India 04.2018 - 05.2019
Bachelor's Of Commerce - Accounting And Finance
Bishop cotton's women's Christian college
Bangalore, India 08.2015 - 06.2018
Skills
Advertising strategies
Research proficiency
Recordkeeping abilities
Business Development
Microsoft Office proficiency
Issue investigations
Schedule Management
Customer relationship development
Documentation skill
Cash Handling
Financial and operational reporting
Budgeting
Negotiation
Financial statements expertise
Account Reconciliation
General ledger accounting
Financial Management
Flexible team player
Budget understanding
Operations
Account servicing skills
Vendor relations
Customer rapport
Account management
Vendor management
Account oversight
Trade requirements
Flexible and Adaptable
Decision-Making
Teamwork and Collaboration
MS Office
Dependable and Responsible
Multitasking Abilities
Timeline
Senior Account specialist
Amazon
07.2021 - Current
MBA - finance
St.Josephs college
12.2019 - Current
Financial analyst
Northern Trust Corporation
05.2019 - 07.2021
Value Banker
ICICI Bank
12.2018 - 05.2019
Post Graduation Diploma In Banking Operations - Banking And Financial Support Services
National institute of information technology
04.2018 - 05.2019
Bachelor's Of Commerce - Accounting And Finance
Bishop cotton's women's Christian college
08.2015 - 06.2018