Maria Laura Manresa
Account Specialist
Bengaluru,KA
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Investment Banking and digital marketing practices and documentation requirements.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Senior Account specialist
Amazon
Bangalore , India
07.2021 - Current
- Proficiently handling the portfolio of accounts- standard and high-value advertisers
- Strategically analyzing the account performance against metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients' goal
- Work on advertiser accounts and build advertising recommendations to help meet their advertising goals
- Ensure KPIs (assigned goals) are consistently met
- Flawlessly executing optimizations, liaising with key internal and external stakeholders to contribute on business.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Presented professional image consistent with company's brand values.
Financial analyst
Northern Trust Corporation
Bangalore, India
05.2019 - 07.2021
- Performed trade capture to ensure trade flow without any error
- Processed margin moves and Austraclear, and interacted with the custodians and counterparty to make sure no margins fail
- Liaised with clients, custodians, and counterparties to resolve queries & improved financial status by analyzing results, monitoring variances, identifying trends, and recommending improvements to the management
- Solved financial problems with use of diverse analytical and modeling techniques.
- Developed spreadsheet models for diverse projects and analysis.
Value Banker
ICICI Bank
Bangalore, India
12.2018 - 05.2019
- Built a positive relationship with cross-selling of Bank Products (Gold, Insurance, Saving A/c, Current A/c, FDRs other fee
- Income products to the clients
- Promptly resolved customer queries, handled cash, enhanced the day-to-day banking operations, and managed a good relationship with the clients and account holders to enhance CASA, handled retention, & increased the member count to the group of managed accounts & the product holding of these customers.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
MBA - finance
St.Josephs college
Bangalore, India 12.2019 - Current
Post Graduation Diploma In Banking Operations - Banking And Financial Support Services
National institute of information technology
Bangalore, India 04.2018 - 05.2019
Bachelor's Of Commerce - Accounting And Finance
Bishop cotton's women's Christian college
Bangalore, India 08.2015 - 06.2018
Skills
Advertising strategies
Timeline
Senior Account specialist
Amazon
07.2021 - Current
MBA - finance
St.Josephs college
12.2019 - Current
Financial analyst
Northern Trust Corporation
05.2019 - 07.2021
Value Banker
ICICI Bank
12.2018 - 05.2019
Post Graduation Diploma In Banking Operations - Banking And Financial Support Services
National institute of information technology
04.2018 - 05.2019
Bachelor's Of Commerce - Accounting And Finance
Bishop cotton's women's Christian college
08.2015 - 06.2018
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