Maria Lynda Missier
Chennai
Summary
Worked as a Senior Process Analyst with experience of 3 years driving client success in retention by offering innovative, personalized solutions, completing quality checks on the reports, and targeting specific client needs. I am an adaptive and transformational innovator who can work independently and execute my passion to achieve my goals. Proficient with Microsoft Tools(Word, Access, Power BI, Excel), Data Management, Leadership, Teamwork, and excellent cross-functional skills that initiate an ability to complete tasks under pressure and drive strategic direction, with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Process Analyst
Cognizant Technologies
01.2020 - 12.2021
- Developed skills based on product expertise and maintained an up-to-date understanding of products also handled various clients and managed the data, based on quality issued reports, also gained hands-on experience in passing over queries and resolving them to make sure the client requirement is met and learned many new technologies and used various internal tools. Liaised with staff managers to collaboratively design process change implementation plans. Synthesized performance data from wide-ranging sources into cohesive overviews of process performance.
CSR- Analyst Hcl Technologies
HCL Technologies
09.2018 - 08.2019
- Responsible for complete analysis of over 5 documents per month, documentation, and reporting of management information and client satisfaction for Us clients. Quickly adapt to new environments and roles, able to learn new languages, tools, and methodologies also have handled quality checks on reports. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
Education
Master of Science - Big Data Analytics
Sheffield Hallam University
Sheffield, United Kingdom05.2023
Bachelor of Science - Information Technology
Hindustan University
Chennai08.2018
High School -
Holy Angels Anglo Indian Higher Secondary School
Chennai05.2014
Skills
1) Business Development Analyst
2) Data Analysis
3) Data Extraction
4) Technical Support
5) Strategic Planning
6) Time Management
7) Project Management Process
8) ETL Tools
9) Query Escalation
10) Programming languages- SQL, Mid-level Python, Aws
11)Microsoft
12)Tableau
13)Data Analytics (SaS)
Certification
1) Cloud Computing and AWS DevOps Course Certification - Greens Technology- Chennai.(Aug 2021 - Sep 2021)
2) Structured Query Language-SQL - Skill Nation (April 2023)
Languages
English
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Process Analyst
Cognizant Technologies
01.2020 - 12.2021
CSR- Analyst Hcl Technologies
HCL Technologies
09.2018 - 08.2019
Master of Science - Big Data Analytics
Sheffield Hallam University
Bachelor of Science - Information Technology
Hindustan University
High School -
Holy Angels Anglo Indian Higher Secondary School
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