Music
Bhargavi Karunakaran
Senior Process Analyst
Sivagangai
Summary
Dedicated professional with a proven track record of fulfilling organizational requirements through methodical and efficient approaches. Proficient in handling high-pressure environments and adept at navigating through unfamiliar circumstances to elevate the company's reputation. Demonstrated ability to adapt quickly to changing scenarios and overcome obstacles to drive positive outcomes for the organization.
Overview
8
8
years of professional experience
4038
4038
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Process Analyst
Thryve Digital Solutions
04.2023 - Current
- Delivered timely project outcomes by effectively managing resources and prioritizing tasks based on business requirements.
- Improved transparency within the organization by creating detailed reports showcasing process performance metrics and progress towards goals.
- Performed root-cause analysis on recurring issues, developing long-term solutions that reduced occurrence rates significantly.
- Conducted regular audits to ensure adherence to established policies and procedures, maintaining high levels of compliance.
- Facilitated knowledge sharing sessions among peers to promote best practices and enhance team collaboration.
- Prioritized initiatives to increase success rates of strategic projects.
Senior Process Executive
Cognizant Technology solutions pvt ltd
02.2021 - 04.2023
- Worked in behalf of the US insurance company for the back end data overpayments department for the project HCSC under Claims Recovery Unit.
- Standardized processes for increased consistency, reliability, and ease of replication across departments.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Developed comprehensive reports to track progress, identify trends, and provide actionable insights for senior management.
- Spearheaded cross-functional collaboration for improved communication and seamless project execution.
Senior Associate
Omega healthcare pvt. ltd.
02.2020 - 01.2021
- Senior AR caller in denial management for duplicate claims and processing on overpayments.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
Client Partner
Access healthcare pvt. Ltd
08.2018 - 01.2020
- Worked in behalf of the provider as AR caller processing claims in duplicate project under Athena project.
- Maintained and managed existing accounts by performing calls to the US healthcare payors and resolved denials in the medical bills resulting in payment to the providers.
- Hands-on practices in all the specialties of Athena healthcare.
- Delivered an on-time and good work to the client with no errors.
Associate consultant
Sutherland global solution and services
02.2017 - 03.2018
- Worked in AT&T product based company in United States which helped in servicing customer through chat process.
- Had an experience in chatting with the US customers regarding the issues faced due to the AT&T products and provided fix to resolve it.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
MBA - Health Care Management
Jain University
Bengaluru, Karnataka, India 04.2001 -
BE - Civil Engineering
MAM College of Engineering
Tiruchirappalli, Tamilnadu, India05-2016
HSC - Biology, Mathematics
SRV Matric Higher Sec School
Tiruchirappalli, Tamilnadu, India04-2012
SSLC -
Mahatma Gandhi Centenary Vidyalaya
Tiruchirappalli, Tamilnadu, India03-2010
Skills
- Coaching and development expertise
- Workflow optimization strategies
- Collaborative team management
- Logical evaluation
- Skilled in managing inbound calls
- Detail-oriented data management
- Prioritization and scheduling expertise
- Excel data analysis
- Proficient in managing multiple tasks
- Effective team collaboration
- Strategic issue analysis
- Commitment to professional standards
- In-depth cause evaluation
- Clear interpersonal communication
Certification
Advanced Surveying Equipments, NIT Trichy, 03/01/14
Interests
Drawing
Reading
Timeline
Senior Process Analyst
Thryve Digital Solutions
04.2023 - Current
Senior Process Executive
Cognizant Technology solutions pvt ltd
02.2021 - 04.2023
Senior Associate
Omega healthcare pvt. ltd.
02.2020 - 01.2021
Client Partner
Access healthcare pvt. Ltd
08.2018 - 01.2020
Associate consultant
Sutherland global solution and services
02.2017 - 03.2018
MBA - Health Care Management
Jain University
04.2001 -
BE - Civil Engineering
MAM College of Engineering
HSC - Biology, Mathematics
SRV Matric Higher Sec School
SSLC -
Mahatma Gandhi Centenary Vidyalaya
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