Navneet Dwivedi

Professional Experience.

• Led projects focused on refining workflows for increased productivity.
• Identified areas for improvement through in-depth analysis and provided effective solutions.
• Managed entire policy lifecycle to ensure accuracy, compliance, and client satisfaction.
• Prepared high-impact presentations for senior management and stakeholders.
• Led automation initiatives to enhance workflow efficiency.
• Conducted training sessions to enhance team skills.

Key Projects:

• Strategic Renewal Initiative: Streamlined policy renewal workflows, reducing turnaround time by 20%.
• Client Experience Enhancement: Implemented structured feedback systems, boosting client satisfaction scores.

Professional Experience

• Examined comprehensive datasets to enhance procedures and pinpoint operational patterns.
• Managed policy lifecycle stages: issuance, renewal, cancellation.
• Used advanced Excel features and visual aids to communicate data insights clearly.
• Collaborated consistently with the onshore team to satisfy client requirements, achieving a 35% increase in expectations.
• Facilitated smooth skill development by mentoring team members.

Key Projects:

• Flood Zone: Generated precise flood reports utilizing specialized tools, ensuring compliance, and reliability.
• National Risk Control (NRC): Enhanced onboarding processes, ensuring client satisfaction through effective communication.

Professional experience.

• Performed client data analysis to identify trends, aiding decision-making processes.
• Handled amendments, renewals, and setups of policies in adherence to company guidelines.
• Partnered with teams across functions to optimize operations.
• Generated comprehensive reports for management, emphasizing key insights.
• Collaborated frequently with the onshore team to comprehend and meet client needs.
• Conducted training programs to integrate new team members.

Key Projects:

• McD Project: Led a team of analysts to complete the issuance and invoicing of over 6,000 policies in 10 days.
• National Risk Control (NRC): Managed policy setup, renewal, and cancellation.