Marie Curie M
Chennai
Summary
Dynamic professional with extensive experience in customer relationship management at Yes Bank, excelling in virtual communication and problem resolution. Proven track record in lead generation and client engagement, leveraging technical support skills to enhance customer satisfaction. Adept at innovating strategies that foster strong customer connections and drive business growth.
Overview
4
4
years of professional experience
Work History
Virtual Relationship Manager
Yes Bank
Chennai
08.2022 - 12.2022
- Handled virtual customer calls for credit cards and value-added offers.
- Generated leads for credit cards, loans, insurance, and other Yes Bank products.
- Created and managed Demat and savings accounts.
- Assisted clients with personal loan queries.
Primary School Teacher
Anandha Illam - A Unit of CHES
Tiruvallur
07.2020 - 07.2022
- Taught special children under an NGO initiative.
- Handled Kindergarten and Primary classes (1st to 5th Std).
- Conducted interactive sessions to keep students engaged.
Telesales Executive
Taurus BPO Services LLP
Chennai
01.2019 - 06.2020
- Generated new leads via cold calling, referrals, and networking events.
- Upsold additional products or services to existing customers as needed.
- Addressed incoming inquiries from potential customers promptly.
- Generated sales leads and acquired new customers with loan requirements
- Resolved customer queries efficiently and promoted financial products
Education
Bachelor of Arts - Commerce
Sri Devi Arts And Science College
Ponneri03-2018
Some College (No Degree) -
Higher Secondary School
Goverment Higher Secondary School06-2015
Skills
- Customer service & relationship management
- Strong communication & interpersonal skills
- Problem-solving & decision-making
- Time management & multitasking
- Team collaboration & independent work
- Attention to detail
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Virtual Relationship Manager
Yes Bank
08.2022 - 12.2022
Primary School Teacher
Anandha Illam - A Unit of CHES
07.2020 - 07.2022
Telesales Executive
Taurus BPO Services LLP
01.2019 - 06.2020
Bachelor of Arts - Commerce
Sri Devi Arts And Science College
Some College (No Degree) -
Higher Secondary School
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